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Consona Enterprise CRM Solution Forms the Base of Tokyo Marine & Nichido Medical Service' Contact Center

April 29, 2010

Consona, a dealer in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services, has stated that through a partnership with construction and management services provider Mitsui Knowledge Industry (MKI) they have successfully installed their Enterprise CRM solution at the Tokyo Marine & Nichido Medical Service's (TMS) contact center.


Consona has claimed that its CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. It is claimed to be the only CRM vendor focused entirely on service and support-with a comprehensive, integrated point solution mix and the expertise to match and also the Consona CRM helps medium to large enterprises with customer service, technical support and/or IT helpdesk operations balance today's issues with tomorrow's requirements.

TMS previously was creating standardized manuals for customer support to meet diversified customer needs and in order to remove their manual documentation process they picked the Consona Enterprise CRM because of its Process Scripting capability, which enables rule-based business workflow creation for customer interaction management.

With the Consona Enterprise CRM solution now installed in its contact center TMS can ensure higher customer service quality and faster customer response time via the creation of customer interaction workflows and reduce customer response time through collaborative functions with the contact center's new telephone infrastructure.

Consona with the partnership with MKI will deploy the CRM solution at TMS along with an updated telephone infrastructure.

MKI added that their full-scale and robust data center hosting, including contact center system operations, improved business continuity and operational efficiency will help TMS to concentrate on their primary healthcare services business.


Nathesh is a contributing editor for ContactCenterSolutions. To read more of Nathesh's articles, please visit his columnist page.

Edited by Patrick Barnard



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