Contact Center Solutions Featured Article

Constant Link Offers 7-Day Guarantee for Virtual Receptionist Service

March 23, 2010

Small businesses and professionals looking to save money but have been pondering whether to work from home and leave traditional and costly offices--and with them the expensive and stressful (and air-killing) hassle of driving to them to work--now have an incentive to “go home.”



Constant Link is offering a “7-Day Money Back Stimulus Package Guarantee Offer” for its Virtual Receptionist service, which provides the same professional image of the traditional in-person receptionists but at a fraction of the labor and facilities cost and available 24/7. Calls can be announced to offices, homes, cell phones or to any other contact point.  No worrying about covering for tardiness, early departures, illness-caused absences, coffee or lunch breaks, vacations, holidays or personal time off. Virtual Receptionists can also be there during disasters, providing business continuity. They are also based in the U.S., which avoid language and cultural affinity issues.

The Virtual Receptionists answer, screen, take messages and set up appointments. Calls can also be recorded. There is optional play-back via .WAV files, which can be instantly shared via e-mail with anyone of one’s choosing.

Virtual Receptionists are superior, Constant Link says, to voicemail (and IVR) because they provide truly intelligent call handling. As the Virtual Receptionist service has been designed from the start to function 24/7 as extensions of businesses, they offer better-quality call handling and corporate imaging than traditional answering services that are focused on after-hours. There is no awkward tone or script gap from on-hours receptionists to the after-hours answering service operators that telegraphs that the company is closed or the professional is off-duty. With Virtual Receptionist, like the Internet, firms and independents such as consultants and physicians, provides the business-and-loyalty-enabling image that they are available when customers, clients and patients need them.

As every business trains their receptionist a little differently, Constant Link trains its Virtual Receptionist accordingly, to handle calls exactly as one prefers.  Each company member can give Constant Link a different set of instructions on how to handle their calls, including specific instructions for individual callers and expected calls.

“We’ve learned that in today's competitive business environment, people are less likely to leave voice mail messages, and prefer to speak to a live person, who can help them with their need,” says Constant Link Principal, Steven Burns. “Have you ever been caught in a Voice Jail system that you simply can't get out of? In today's world, callers simply hang up and move on to the next business where a professional ‘real’ person answers their business lines and can serve their needs.”
 


Brendan B. Read is ContactCenterSolutions’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Patrick Barnard



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