Benefit Software, a Software as a Service provider of online employee benefits enrollment and communication products, has announced the results of its 2010 client/employee satisfaction survey,
finding that more than 90 percent of employees polled give Fringe Facts Online high marks as a tool that helps them make decisions regarding their benefit elections.
Employee satisfaction surveys are important to the Fringe Facts Online service, as employers use survey results to improve their employees' online enrollment experience.
Results from this year's ninth annual survey include the following nuggets:
--For nine consecutive years, more than 90 percent of surveyed employees report that they found their online enrollment service easy to use.
--For nine consecutive years, more than 90 percent of surveyed employees report that they would like to use the online service again.
--For nine consecutive years, 8 out of 10 employees report that the online enrollment resources helped them make more informed decisions.
Sounds like the past nine years have been fairly stable.
Last March TMC
reported that recent changes to COBRA regulations 'have combined to increase workforce management challenges for many companies. Benefit Software eases the administrative burden with a feature in Fringe Facts Online that interfaces with COBRA administrators and issues timely reports on status changes that will trigger employee eligibility.'
Decision support tools have become more important as plans are increasingly complex and employers have given employees more responsibility in selecting their own options. In fact, Towers Watson's Annual Enrollment 2010 Flash Survey found that getting employees to understand new plan features was 'the biggest challenge employers faced.'
So to address the challenge, nearly half of employers surveyed -- 45 percent, nearly half indeed -- offered online decision-support tools to assist employees with their decisions, and three-quarters (do your own math) believe employees altered their plan decisions based on the use of these tools.
'Altered' meaning 'improved,' of course.
William Smith, vice president of sales at Benefit Software, said 'starting in 2009, some of our larger clients asked us to drill down further into their survey results. We started to analyze satisfaction by gender, years of service, age, salary, and employee status. We also measured how these population segments used online resources and rated benefit options.'
These larger clients, Smith said, have seen 'statistically significant differences in responses in areas such as overall satisfaction and web site resource usage.'
