Contact Center Solutions Featured Article

Kiva Announces Respect 7 Software Suite

January 11, 2010

Kiva Group officials have reportedly announced Kiva’s Respect 7 software suite, which is being marketed to 'mid-tier and community financial institutions' for consistent, personalized service across the enterprise delivery channels.'

 
It's being pitched mainly for 'institutions still grappling with manual processes and information silos,' promising and 'automated approach to selling, servicing and developing relationships with their customers and members.'

Built upon a common Microsoft .Net infrastructure, Kiva’s Respect 7 is supposed to help banks and credit unions 'manage customer interactions at any and all touch points -- branch/teller, Internet, call center, IVR, e-mail and mobile devices.' Company officials said the integrated applications can be implemented as point solutions 'or as the foundation of an enterprise-wide, unified customer relationship management strategy.'

Kiva products generally provide a single Web architecture with integrated applications -- not ones simply 'pieced together through acquisition of systems or initially built on disparate platforms,' company officials maintain. The software helps tellers with the information and capabilities they can use in their front-line customer interactions, too.
 
Recently, Epicor Software announced that Epicor 9 and Epicor iScala 2.3 SR2 enterprise resource planning products received the Works with Microsoft Windows Server 2008 R2 and Compatible with Microsoft Windows 7 certifications. 

At the core of Epicor's enterprise business solutions is a strong application platform that provides Epicor customers with reliability and performance. The company uses Microsoft technologies such as the Microsoft .NET Framework, Windows Azure Platform, Visual Studio 2008, Silverlight, MOSS 2007 and SQL Server 2008, 

A long-standing Microsoft Gold Partner and the 2009 'Microsoft Partner of the Year for Global ISV Line of Business,' Epicor uses Microsoft's technologies to offer customers security, user interface features and reliability enhancements. 

David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.

Edited by Amy Tierney



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