Contact Center Solutions Featured Article

Illinois State University has reportedly selected Applied Voice & Speech Technologies, Inc.’s CallXpress as its communications platform.

 

AVST has currently deployed its solution through out the Illinois State University campus that includes 34 academic departments, comprising arts and sciences, business, education, fine arts, applied science and technology, and the Mennonite College of Nursing. The communications infrastructure is made up of Aastra E1 Digital and Cisco IP telephony switches, all supported by CallXpress.

 

ISU has even incorporated CallXpress automated attendant, a powerful tool that manages the flow of incoming calls. It uses advanced, schedule-based capabilities available in CallXpress to change greetings based on time of day, day of week or week of month allowing callers to get information quickly during peak calling periods and after hours.

 

"We selected CallXpress because it offered all of the features we wanted and could easily build on future features in a cost-effective manner," said Dan Thames, Illinois State University Voice Engineer. "But when it comes to reliability, CallXpress can't be beat. We installed the system and basically ignored it. CallXpress continues to run on its own and has allowed us to save a great deal on overhead that was required to maintain our previous system."

 

AVST’s flagship Unified Communications platform, CallXpress, offers enhanced interoperability and delivers advanced call processing, voicemail, unified messaging, personal assistant, fax, speech, and notification capabilities. With CallXpress, an organization can protect and extend its existing data and telephony infrastructure investment, now and into the future, says the company.

 

"CallXpress was designed to support even the most complex implementations with the highest reliability," said Denny Michael, AVST's vice president of marketing. "We understand the criticality of uninterrupted communications for every educational institution, large or small. We're pleased to have a customer like ISU and look forward to a long relationship."

 

CallXpress has been deployed by more than 800 educational institutions to keep students, staff and faculty connected, increase their productivity and improve overall communications.