Contact Center Solutions Featured Article

Elizabethtown Gas in New Jersey has dedicated its new Customer Care Call Center with a ribbon cutting ceremony and tour of the facility. The Center, located on Green Lane, in Union, N.J., brings more than 50 jobs to the area.


Jodi Gidley, president, Elizabethtown Gas, said the center "reinforces our commitment to the community by adding jobs to the local economy." 

Yeah this reporter realizes this flies dangerously close to P.R. fluff, but anybody creating 50 jobs in today's economy, with unemployment flirting with ten percent, gets a shout-out. You go, Elizabethtown Gas. Anybody else who creates 50 American jobs in this sector who wants a tip of the hat please, feel free to let us know. We like to Do Our Part.

The new Customer Care Center will serve the utility's more than 273,000 residential, commercial and industrial natural gas customers.

In addition to the new Customer Care Call Center, Elizabethtown Gas announced the donation of $120,000 to energy assistance programs. The money will be available through various social service agencies to help qualified customers pay their winter heating bills.

Elizabethtown Gas, in operation since 1855, is a wholly owned subsidiary of AGL Resources and sells a natural gas delivery service to approximately 273,000 residential, business and industrial natural gas customers in New Jersey. Atlanta-based energy services company AGL Resources serves approximately 2.3 million customers in six states.

In August TMC's Calvin Azuri reported that Integrated Broadband Services expanded its customer call center and relocated to a new and larger facility in Cartersville, Georgia. IBBS "completed this move in response to an increase in both customers and personnel," according to Azuri.

According to David Keil, chief executive officer of IBBS, Azuri wrote, "the company moved their customer call center to a larger facility that is more suited to accommodate the increase in staff. Even though the new site is located only a few miles from IBBS’ old facility, this move is highly significant in regard to the value their software and services provide to cable operators around the world."