Convergys Announces Contract with Sterling Home Retention
August 05, 2009
Convergys officials have announced that Sterling Home Retention Services, a provider of loss mitigation services for the financial services industry, has signed a contract for Convergys’ relationship management tools, specifically to "support the loan modification process for the mortgage servicers, Government Sponsored Enterprises, and investors in the U.S."
“Many borrowers today are defaulting on their loans and are facing the possibility of foreclosure as the current economic crisis continues its hold on the housing market,” says Jim Boyce, Convergys President, Global Business Units.
Requests for loan modifications and refinancing are at an all time high, imagine that. The Convergys loan modification product offers a turnkey tool designed to expedite the acquisition of information for completing the loan modification process.
The Convergys product offers Sterling Home Retention Services "expanded customer contact capabilities," allowing Convergys contact center agents to gather information from borrowers to let Sterling reps determine the loan modification options available to the borrower: "The workout process begins immediately with a Sterling representative on the same call," Covergys officials say.
Sterling Senior Vice President, Chris Sabbe said the "anxious borrowers" they work with are receiving the information they need "to retain their homes in a timely fashion.”
In May,
TMC reported that Convergys announced the availability of a platform-independent On-Demand Voice Authentication product, which Convergys clients and non-Convergys clients can implement by enrolling the voice signatures of their customers and employees.
Included in this product is voice biometric security from the Voice Signature Service provided through Convergys' partnership with TradeHarbor.
The idea is that upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication. Convergys officials at the time described it as a "no-capital expense deployment," touting its pay-as-you-go model.
Earlier this spring,
TMC's Patrick Barnard also reported that IP Integration, a systems integrator operating in the UK, is now reselling Convergys’ Interactive Voice Response voice portal and speech automation products to the U.K. contact center market.
Follow ITEXPO on Twitter: twitter.com/itexpoDavid Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.Edited by
Stefania Viscusi
