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Transcensus, the Orem, Utah-based makers of SHO Guide, has announced it has earned Certified Partner status in the Microsoft Partner Program. 

 

Being a Certified Partner means a company has demonstrated expertise with Microsoft technologies and pleasing customers. It's good to have if your business makes a considerable chunk of its money off Microsoft products, since being a Certified Partner means you get access, training and support others don't.

Transcensus's SHO Guide is an online guided help product addressing usability issues and new user training. It creates interactive learning scripts with step-by-step guidance for the application. The company also has "Learning Specialists" who create integrated Performance Support products. SHO Guide is optimized to work on Microsoft Dynamics CRM.

 

Transcensus declared a Microsoft Competency in ISV/Software Solutions. Microsoft Competencies differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of help. Each competency has its own requirements and benefits. This one means Transcensus has a successful record of developing and marketing software based on Microsoft technologies.

 

Dan Peay, vice president of customer and partner experience for Transcensus, explained the product by saying "I can launch SHO Guide, capture doing the task correctly, like creating a marketing campaign in Dynamics CRM, and then publish the resulting script so that anyone in the company can create their own campaign. It's like I'm right there, showing them where to click and guiding them through the process."

 

Last year, TMC reported that Transcensus's SHO Guide was optimized for Microsoft Dynamics CRM online.

The product "delivers learning content at the moment of need inside Microsoft Dynamics Customer Relationship Management (CRM) Online software instead of in a separate browser, a simulation window, or some other external training interface," company officials said at the time: "The user learns by performing real work inside the real software application."

Russ Gubler, CEO of Transcensus at the time, said if users have difficulty entering information or getting data from the CRM software, "bad things happen. SHO Guide enables Dynamics CRM users to increase accuracy, reduce errors, and increase performance by capturing and sharing common user scenarios."