Contact Center Solutions Featured Article

DeltaCom Intros Business Direct

May 22, 2009

Huntsville, Alabama-based DeltaCom, a provider of integrated communications services to customers in the South-Eastern United States, has launched Business Direct, a business-class solution that delivers dynamically allocated primary rate interface (PRI) voice services with Internet access and data service.


Tony Tomae, executive vice president of sales and marketing at Deltacom, said in a release that Business Direct enables customers to seamlessly adapt their solution to meet fluctuating voice, data and Internet demands and is backed by Deltacom's commitment to customer satisfaction.

“At Deltacom, our priority is to provide solutions that help our customers increase efficiencies through technology improvements and superior customer support,” he added.

For customers who use an onsite private branch exchange (PBX), Business Direct is an “efficient” communications solution. Company officials said that it comes with guaranteed increments of 1.5Mbps, 3.0Mbps and 4.5Mbps, and dedicated bandwidth is allocated based on real-time voice, data and Internet application requirements.

Moreover, voice traffic receives priority to ensure that call quality is not impacted by data traffic bursts. Also, officials said that customers can choose from a variety of service options, including hosted email, Wi-Fi, secure IP connectivity, simpli-mobile(SM) wireless services and others.

Recently, Deltacom said that it completed a successful pilot in four test markets and is now expanding Business Direct service availability to 21 total markets.

The company has announced plans to extend the service into additional markets across the southeast later this year.

In January the company revealed that, thanks to completion of its Infinera DTN optical network systems deployment, its network upgrade is ahead of schedule. The deployment of DTN extends company’s high capacity GigE, 2.5Gbps and 10Gbps wavelength services availability to a variety of new markets across the Southeast.

Anshu Shrivastava is a contributing editor for ContactCenterSolutions. To read more of Anshu’s articles, please visit her columnist page.

Edited by Patrick Barnard



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