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Autonomy Announces Regulatory Help

April 28, 2009

Autonomy Corporation has announced a new product letting businesses record and archive dynamic Web site content, designed to "address the increasing and complex regulatory requirements for businesses presenting dynamic content on the Web," company officials say.


The product combines Autonomy Digital Safe with Interwoven TeamSite to form an offering for including Web content in a comprehensive compliance policy. As Anthony Bettencourt, CEO of Autonomy Interwoven noted correctly, the need to record and produce point-in-time records of Web content for compliance requirements "is becoming a major issue at the world's largest banks, insurance companies, and retailers.

Businesses increasingly engage with their customers through online channels, of course, constantly updating and changing offers while courts and governmental regulatory bodies are demanding that businesses produce an exact record of offers and information delivered to a Web site visitor at a particular time, for use in legal matters and compliance audits. This has become increasingly difficult for businesses trying to deliver a modern Web site experience with rich media and dynamic personalized content, keeping up with all the red tape demanded by government.

Autonomy uses the capabilities of its Digital Safe Archive and TeamSite Web content management for a product that helps businesses meet the compliance requirements of the modern Web -- "for example, an insurance company can now produce a record of the exact premiums it offered online to a particular segment of customers during a marketing campaign conducted several months ago," company officials say.

Digital Safe is a scalable, hosted archive service that lets customers outsource the storage and management of e-mail messages, rich-media files, audio files, instant messages, and all forms of Web content. With over ten petabytes of data under management, Autonomy Digital Safe is used by such companies as Bank of America, Charles Schwab, Deutsche Bank, eBay and others.

TeamSite's Web versioning capabilities let businesses capture snapshots of content delivered to customers at exact points in time, including rolling back to content delivered several months or years ago so it can be ingested and indexed by Digital Safe to help organizations meet strict e-discovery and audit compliance requirements, including COBS 11.8 (Conduct of Business), SEC/FINRA regulations, and the Gramm-Leach Bliley Act.

Earlier this month TMC had the news that Britain's Autonomy entered into a license agreement with T-Mobile (UK) Limited, a mobile communication services provider, to license Autonomy's intelligent Data Operating Layer for customer interaction operations.

David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.

Edited by Patrick Barnard



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