Contact Center Solutions Featured Article

Governor Edward G. Rendell recently announced that the launch of a new call center will supply around 481 jobs in Blair County. The new call center will be for a national company, N.E.W. Customer Service Companies, and is scheduled to open in spring.

 

“At a time when many companies are closing their doors or laying off workers, N.E.W.'s decision to bring 481 jobs to Blair County is especially great news. Even in this economy, we cannot simply hope things improve - we must actively invest in quality projects that create jobs in Pennsylvania and leverage private sector investment,” said Governor Edward G. Rendell.

 

"We need to continue making critically needed investments in good, job-creating projects that will put people to work and strengthen our communities. We need to rebuild our infrastructure, develop more 'green' energy that will secure our energy independence, and educate our citizens so they can find a job more easily and compete in the global economy."

 

N.E.W. Customer Service Companies Inc., a provider of extended-services and buyer-protection plans, will open a new call center in what used to be the Martin's Store at the Ivyside Plaza on 25th Avenue, Altoona. This enterprise will be the company’s 11th call center in the U.S. and is expected to handle incoming calls for the company’s retail customers.

 

"N.E.W.'s continued growth and success has made it necessary to expand the company's contact center operations," said Tony Nader, chief executive officer and president of N.E.W.

 

The Altoona Blair County Development Corp. (ABCD Corp.) worked with N.E.W. to garner funding from the Department of Community and Economic Development (DCED) for the new enterprise.

 

N.E.W. was responsible for creating a work-at-home training center in Altoona that has provided over 60 jobs in the area.