Contact Center Solutions Featured Article

Interactive Intelligence Certifies IP5280 for SIP Trunking Service

December 22, 2008

Interactive Intelligence has certified the IP5280 Communications SIP5280 service portfolio for integration with its contact center automation and enterprise IP telephony software.

 
As a SIP trunking solution for enterprises, the SIP5280 service portfolio hooks up legacy phone systems to a broadband connection through standard integrated access devices or gateway routers.
 
With this solution, users will benefit from reduced local, long distance and international call charges, and increased operational efficiencies through streamlined network management.
 
"Our SIP5280 certification with the Interactive Intelligence software extends customer benefits by giving them a fast and reliable way to replace traditional phone services with enhanced communications applications, while simplifying vendor sourcing for SIP service delivery," stated John Scarborough, co-founder and managing partner of IP5280 Communications.
 
"With an experienced IP engineering team and several successful joint deployments already up and running today, IP5280 Communications has proven its ability to increase our customers' return on investment," said Gary Blough, vice president of worldwide sales, Interactive Intelligence.
 
The all-in-one IP communications software suite was first launched by Interactive Intelligence in 1997. The standards-based, single-platform architecture with built-in multi-channel processing was created to remove the cost and complexity associated with multi-point products.
 
The Interactive Intelligence software includes multi-channel routing, interactive voice response, multi-channel recording, blended dialing, Web self-service, knowledge management, unified messaging, presence management, conferencing, fax services, speech-enabled unified communications for mobile workers, and more.
 
The SIP5280 service portfolio provides advanced SIP trunking solutions for the elimination of local PSTN (Public Switched Telephone Network) gateways and PRI (Primary Rate Interface) lines, along with call features to support business workflows, call distribution, and user management.
 
The combined SIP5280 and Interactive Intelligence software solution can be purchased nationwide through IP5280 Communications direct, and through the Interactive Intelligence reseller channel.

Denver-based IP5280 Communications is a next generation global communications provider specializing in business VoIP and converged IP voice and data services. It provides a wide range of advanced business-class VoIP call packages and data solutions, including hosted VoIP and SIP trunking services that deliver full user mobility, e-mail and Web integration, and unified communications. Named one of the "Top 10 Best Companies to Work For" in Colorado, IP5280 provides businesses the most advanced IP solutions to meet a variety of voice, data and IP networking needs.
 
Interactive Intelligence delivers proven unified IP communications solutions for every aspect of business and customer service. The company’s products are currently used by over 3,000 of the most well-respected companies in the world.

Michelle Robart is a contributing editor for ContactCenterSolutions. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart



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