Contact Center Solutions Featured Article

November 20, 2008

Dynamics CRM Videos Available from Microsoft

By David Sims

TMCnet Contributing Editor

DynamicsExchange.com has announced the availability of a large online video collection for users and prospective buyers of Microsoft’s (News - Alert) Dynamics CRM software.

With over 100 videos already categorized for CRM users’ various learning needs and buyers’ decision support needs, contained in a dedicated Web 2.0 environment, the offering adds resources to the Dynamics CRM platform and global community.

Three sections still in beta include “Demonstrations and Trial” in the “Buyer Resources” area that includes videos on Microsoft Dynamics CRM and related technologies, plus optional product videos from Microsoft Certified Partners from around the world.

The “How To” section of the “User Resources” area offers dozens of training videos in categories such as Analysis, Configuration, Sales, Marketing, Service, and Learning. The “Case Studies” section of the “Buyers Resources” area also provides professional produced customer experience videos to support buyers’ decision process.

Last month TMC’s very own Susan J. Campbell reported that Choice Hotels went for Microsoft Dynamics CRM 4.0 to automate and integrate its core franchise management operation. You’ve patronized Choice’s properties if you’ve ever stayed at a Comfort Inn or Econo Lodge.

Microsoft Dynamics CRM 4.0 is designed to be a flexible, affordable CRM product available as an on-premise or remotely hosted deployment option. Choice Hotels officials say they chose it to extend its existing Sage SalesLogix system from Sage Software (News - Alert), as the Microsoft product offered an adaptable platform to provide the company the flexibility necessary to address its franchise management needs.

Although still in a beta release, the DynamicsExchnage.com “has over 10 man years of .net and Silverlight Web 2.0 custom development based on Microsoft’s SQL Server 2005 and Commerce server,” Your Friends From Redmond would like you to know, adding that the product is set to release in late 1st quarter of 2009.

DynamicsExchange.com allows viewing over 150 Dynamics CRM aggregated blogs, a new community Wiki, product specifications, literature, demonstrations, access trials, as well as many products available for Dynamics CRM
David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jessica Kostek

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