Contact Center Solutions Featured Article

Dynamics CRM Videos Available from Microsoft

November 20, 2008

DynamicsExchange.com has announced the availability of a large online video collection for users and prospective buyers of Microsoft’s (News - Alert) Dynamics CRM software.
 
With over 100 videos already categorized for CRM users’ various learning needs and buyers’ decision support needs, contained in a dedicated Web 2.0 environment, the offering adds resources to the Dynamics CRM platform and global community.
 
Three sections still in beta include “Demonstrations and Trial” in the “Buyer Resources” area that includes videos on Microsoft Dynamics CRM and related technologies, plus optional product videos from Microsoft Certified Partners from around the world.
 
The “How To” section of the “User Resources” area offers dozens of training videos in categories such as Analysis, Configuration, Sales, Marketing, Service, and Learning. The “Case Studies” section of the “Buyers Resources” area also provides professional produced customer experience videos to support buyers’ decision process.
 
Last month TMC’s very own Susan J. Campbell reported that Choice Hotels went for Microsoft Dynamics CRM 4.0 to automate and integrate its core franchise management operation. You’ve patronized Choice’s properties if you’ve ever stayed at a Comfort Inn or Econo Lodge.
 
Microsoft Dynamics CRM 4.0 is designed to be a flexible, affordable CRM product available as an on-premise or remotely hosted deployment option. Choice Hotels officials say they chose it to extend its existing Sage SalesLogix system from Sage Software (News - Alert), as the Microsoft product offered an adaptable platform to provide the company the flexibility necessary to address its franchise management needs.
 
Although still in a beta release, the DynamicsExchnage.com “has over 10 man years of .net and Silverlight Web 2.0 custom development based on Microsoft’s SQL Server 2005 and Commerce server,” Your Friends From Redmond would like you to know, adding that the product is set to release in late 1st quarter of 2009.
 
DynamicsExchange.com allows viewing over 150 Dynamics CRM aggregated blogs, a new community Wiki, product specifications, literature, demonstrations, access trials, as well as many products available for Dynamics CRM
David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jessica Kostek

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!