Contact centers solutions are an increasingly important piece of the puzzle when it comes to success for today’s businesses. Over at the Contact Center Solutions Community we cover all the latest in call center and workforce optimization solutions news. The Week in Review offers a chance to quickly go over the top headlines from the week. Sit back and enjoy.
This week, Amdocs announced it’s been recognized as a leader in revenue management and customer management solutions by leading analyst firms.
The company’s offerings help improve customer experiences for large organizations with professional and managed services including customer management systems, BSS, OSS, network control, optimization and network functions virtualization.
Aside from industry awards, the company has also gained praises from Analysys Mason, Frost & Sullivan and Ovum.
“We are pleased to be recognized for our leadership in revenue and customer management and also for the strength of our technology and innovation. Over the past year, we’ve made considerable investments in further expanding our digital solutions in this domain,” said Anthony Goonetilleke, president of the Amdocs Product Business Group.
Also this week, NRTC company NeoNova, which helps service providers with subscriber, network management and professional services, said it has been selected to take over Nex-Tech's Help Desk Service Contracts.
Nex-Tech’s enterprise help desk customers will now have contact center services, help desk and revenue-building services from NeoNova.
Finally, Yappy, a provider of chat solutions for businesses, announced it’s integrated with IBM Watson for more cognitive business communications. The offering will improve customer care by more intelligently and quickly assisting customers and potential customers via the interaction channel of their choice. With Watson, there will be live coaching and better responses ready as a conversation is happening.
That’s all for this week. Be sure to check back for the all latest in Contact Center Solutions news as it happens. Until next week…