Contact Center Solutions Featured Article

AT&T Opens Call Center in N.C, Provides 400 Jobs

September 30, 2008

AT&T (News - Alert) Inc. has opened a new call center in Goldsboro, North Carolina to provide technical support for broadband customers in the southeastern United States.
 
Randall Stephenson, AT&T’s chairman and chief executive officer, was joined by state legislators and local officials in cutting the ribbon on the facility, which will employ 400 people by the year’s end with an expected payroll of $9 million.
 
“AT&T is committed to bringing jobs back into the U.S., and this new center is an example of that commitment and how the merger is benefiting consumers and the communities in which we work and live,” Stephenson said. “The business-friendly climate in the states we serve makes it possible for us to invest and expand our operations. North Carolina’s visionary leaders make this state attractive for investments and a good place to do business.”
 
The Goldsboro jobs are part of an AT&T initiative to bring back in-house some 5,000 jobs that had previously been outsourced, many of them overseas.
 
“So many companies like AT&T are bringing their jobs to our state because we have a top-ranked business climate and a great quality of life for our citizens,” said Gov. Mike Easley. “But most importantly, we have built a world-class education system that produces a workforce with the knowledge, talent and skill industries in the global economy need to succeed.”
 
Speaker of the House Joe Hackney said he’s pleased to see a major corporation making investments in North Carolina, especially in the rural areas. He said environmentally friendly, technology jobs such as these reflect the shift of the state’s economy and the importance of advanced communications technologies. Stephenson added that the center is another example of how they’re working together with their union to add jobs in growing parts of the company.
 
When the new center was announced in December 2007, the company had anticipated 350 jobs. However, it revised its plans soon after staffing began because of the quality and capabilities of the local workforce.
 
“It is exciting to see AT&T investing in bringing jobs home to our communities,” said Larry Cohen (News - Alert), president of the Communications Workers of America. “North Carolinians have always had a strong belief in providing outstanding service, and I’m confident the CWA members in this new call center will carry on that proud tradition.”
 
“Our city should take great pride in seeing a company such as AT&T expanding its operations and growing jobs right here in our community,” said Goldsboro Mayor Al King. “We compete strongly for these kinds of opportunities, and it is always good to see Goldsboro come out on top.”
 
Also today, AT&T officials presented 7,500 calling cards to the service personnel at Seymour Johnson Air Force Base.
 
With more than 14.7 million broadband lines, AT&T is a provider of broadband service and the largest Wi-Fi provider in the U.S., making it a leader in delivering Internet Protocol-based services to residential and small business customers.
 
“A major part of our leadership as a broadband provider stems from having customer-friendly options that are in tune with the digital lifestyle our customers enjoy,” Stephenson said. “This center is part of our commitment to make sure that the customer experience is the best that it can be.”
 
Additional information about AT&T Inc. and the products and services provided by AT&T is available at http://www.att.com.

Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve's articles, please visit her columnist page.

Edited by Eve Sullivan

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