The Sheffield Group, a global consulting company with experience in the direct sales, network marketing, and party planning industries, has selected StatesideBPO, a contact center and business process outsourcing company, as its newest partner.
StatesideBPO prides itself on hiring able-bodied and disabled U.S. Veterans and U.S. citizens in its contact centers. This distinction gives it an advantage in the market because of its unique, dedicated, and skilled workforce that achieves a high level of training before providing services to any market. StatesideBPO’s announced last month that it would be reaching into the network marketing and direct sales market segments, and with this partnership it will have the chance to hit the ground running.
Training for those agents began last month – in line with the company’s announcement.
With its history of service, said StatesideBPO’s Chief Sales and Client Officer Garrett Mullins, his company’s dedication to a high quality of service has allowed it to shine in The Sheffield Group’s eyes. “It’s a tremendous honor being selected by The Sheffield Group as a strategic partner” Mullins said. “It reflects directly to the dedication and quality of our agents comprised of disabled U.S. Veterans, disabled Americans and U.S. Veterans. Our commitment to quality, delivery of superior performance metrics, and proven ability to service the needs of business builders of direct sales and network marketing companies plays a sizable role in our selection.”
Now, Mullins’ agents will be able to provide contact center services during seasonal periods, peak times of day, promotional events, and more as they begin to aid The Sheffield Group’s clients.
According to Mike Sheffield, the CEO of The Sheffield Group, those services will become essential to his company’s clients as they try to gain an advantage over their competition. He indicated the high selection criteria that The Sheffield Group used when selecting StatesideBPO as its client. That criteria means to ultimately delivering a high quality of service to its clients and, in turn, to all the end users who interact with StatesideBPO skilled agents.