Contact Center Solutions Featured Article

DMC Offers Buyers' Guide to Ease CRM and Accounting Purchases

September 26, 2008

DMC Software Solutions provides the CRM Buyers’ Guide, which provides relevant information about CRM, including a comprehensive explanation of CRM and a guide to choosing the best CRM software.

The literature also focuses on selecting the right supplier and offers advice on who should be involved in this process in addition to prompting consideration of future proofing the chosen CRM system to guarantee a sustainable investment.

The guide wraps up its comprehensive offerings with a buyer’s checklist and glossary of terms to ensure that the person in charge of making the purchase has a full understanding of the best process when buying a CRM system.

DMC also offers the DMC Software Accounts Buyers’ Guide. This publication aims to make the process of choosing and implementing new accounting systems simple and approachable.

Similar in format to the CRM Buyers’ Guide, this publication ensures that the reader understands the important of an accounting package and how it can make producing financial management information quicker and easier.

The focus within this guide begins by examining the way in which a good accounting system can help an organization to be effective and efficient. It also discusses selecting a system and choosing the right supplier for the client. 

In addition, the guide evaluates the importance of future proofing the system and flags up the opportunity of CRM integration and what they would mean for the respective company.
Rebecca Haines of DMC Solutions, said in a Friday statement: "DMC Software's Buyers Guides are a vital source of information to ensure any company chooses their software as carefully as possible as, ultimately, the correct software can dramatically increase efficiency, productivity and therefore profits."

DMC Software is a strong software provider and considers customer service paramount from the moment of contact and long after each sale. The company not only provides CRM and accountancy packages, including the buyers’ guides, it also offers professional services that include TotalCare IT services, and Software-as-a-Service (SaaS (News - Alert)).

DMC Software Solutions offers any combination of CRM, accountancy and professional services regardless of the size of the business allowing the company to make a choice that can be customized to ensure it functions as efficiently as possible.

Companies throughout the world rely on robust software packages in order to help drive productivity and efficiency, while the company can focus on driving sales. While there are a multitude of solutions available for CRM and accounting, businesses do not always understand what they need or how to identify the right fit.

DMC is aiming to change that, providing customers with a comprehensive guide to this process. By educating the customer, DMC can better build its customer loyalty, both now and for the long-term.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Michelle Robart

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014