Contact Center Solutions Featured Article

DMC Offers Buyers' Guide to Ease CRM and Accounting Purchases

September 26, 2008

DMC Software Solutions provides the CRM Buyers’ Guide, which provides relevant information about CRM, including a comprehensive explanation of CRM and a guide to choosing the best CRM software.

The literature also focuses on selecting the right supplier and offers advice on who should be involved in this process in addition to prompting consideration of future proofing the chosen CRM system to guarantee a sustainable investment.

The guide wraps up its comprehensive offerings with a buyer’s checklist and glossary of terms to ensure that the person in charge of making the purchase has a full understanding of the best process when buying a CRM system.

DMC also offers the DMC Software Accounts Buyers’ Guide. This publication aims to make the process of choosing and implementing new accounting systems simple and approachable.

Similar in format to the CRM Buyers’ Guide, this publication ensures that the reader understands the important of an accounting package and how it can make producing financial management information quicker and easier.

The focus within this guide begins by examining the way in which a good accounting system can help an organization to be effective and efficient. It also discusses selecting a system and choosing the right supplier for the client. 

In addition, the guide evaluates the importance of future proofing the system and flags up the opportunity of CRM integration and what they would mean for the respective company.
Rebecca Haines of DMC Solutions, said in a Friday statement: "DMC Software's Buyers Guides are a vital source of information to ensure any company chooses their software as carefully as possible as, ultimately, the correct software can dramatically increase efficiency, productivity and therefore profits."

DMC Software is a strong software provider and considers customer service paramount from the moment of contact and long after each sale. The company not only provides CRM and accountancy packages, including the buyers’ guides, it also offers professional services that include TotalCare IT services, and Software-as-a-Service (SaaS (News - Alert)).

DMC Software Solutions offers any combination of CRM, accountancy and professional services regardless of the size of the business allowing the company to make a choice that can be customized to ensure it functions as efficiently as possible.

Companies throughout the world rely on robust software packages in order to help drive productivity and efficiency, while the company can focus on driving sales. While there are a multitude of solutions available for CRM and accounting, businesses do not always understand what they need or how to identify the right fit.

DMC is aiming to change that, providing customers with a comprehensive guide to this process. By educating the customer, DMC can better build its customer loyalty, both now and for the long-term.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse (News - Alert).

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Michelle Robart

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014