Contact Center Solutions Featured Article

September 23, 2008

Blink Logic Announces Etelos Partnership

By David Sims

TMCnet Contributing Editor

Blink Logic, a Software as a Service Business Intelligence (SaaS BI) vendor, has announced they are partnering with Etelos (News - Alert) to "bring BI to the Etelos Marketplace."

Etelos "recognizes that Web distribution is the future for software and services," says David Morris, CEO, Blink Logic. "By opening a Blink Logic storefront, we expect not only to expose more people to our fresh take on business intelligence, but we also look forward to being part of a community of leading SaaS (News - Alert) thought leaders and providers."

"Business intelligence is a critical function for today's enterprises," says Jeff Garon, CEO, Etelos. "Businesses who are fed up with the complexity and cost of on-premise BI technology stacks should come to our marketplace."

Blink Logic sells information-on-demand products to general manager-level executives in departments of Fortune-class companies. Company officials say the firm "empowers executives to take action to increase revenue and retain customers and partners," as the company's "Do-test-do better" cycle -- "always ready at any browser" -- matches "the vigorous rhythms of their business life."

This February, Blink Logic announced that it had been selected by CRMG, a CRM vendor for small and medium businesses, to provide reporting and analytics tools.

Using Blink Logic's software-as-a-service business intelligence product, CRMG now provides its customers with "a way to take control over their own data, analyze information as required, generate complex ad-hoc reports, and make strategic decisions based on customized reports that provide in-depth visibility into business processes," according to company officials.

"The reason most CRM implementations fail is because enterprises cannot halt business activities to select, implement, and adapt to software," said Mir Ali, CEO and Founder, CRMG. "People need tools that easily integrate into their existing workflow."

Using their proprietary Strategic Evaluation and Planning methodology, CRMG establishes immediate, short-term needs and long-term goals for each implementation. A dedicated account manager for each client guides the phases of the CRM deployment.

INTERNET TELEPHONY Conference & EXPO West 2008 — the biggest and most comprehensive IP communications event of the year — concluded Thursday in Los Angeles, California. Thousands of attendees flocked to the event for three valuable days of exhibits, conferences and networking opportunities. Mark your calendar now for ITEXPO East 2009, February 2-4, 2009, in sunny Miami, Florida.

Read archived editions of Show Daily eNewsletters from ITEXPO (News - Alert) West 2008 here. See you in February!

David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

Related Contact Center Solutions Articles

LiveOps selected in AlwaysOn OnDemand Top 100 list

LiveOps, Inc announced it has selected AlwaysOn, a business media brand connecting and informing the entrepreneurial community, in its list of AlwaysOn OnDemand Top 100 Private Companies for the third year in a row. [ Read More ]
05/23/2013

Avaya is Now a Member of Open Visual Communications Consortium

Avaya, a provider of business collaboration and communications solutions, joined the Open Visual Communications Consortium (OVCC), a non-profit organization of worldwide communications technology companies working together to enable video collaboration across any network, vendor platform and device. [ Read More ]
05/23/2013

Are You Using Key Performance Indicators of the Past in a Next-Gen Contact Center?

As the economy continues to lag (along with consumer confidence), many companies are finding it more important than ever before to retain the customers they have. In a commoditized world, smart companies understand that the best way to differentiate themselves from competitors is by offering top-notch multichannel customer service. [ Read More ]
05/23/2013

Contact Solutions Deploys AnyPresence to Develop Mobile Customer Service Apps

In an effort to create next generation mobile customer service applications (apps), Contact Solutions, a provider of on-demand contact automation solutions and hosted interactive voice response (IVR) in North America, has deployed an enterprise mobile development platform - AnyPresence. [ Read More ]
05/23/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.