Contact Center Solutions Featured Article

Blink Logic Announces Etelos Partnership

September 23, 2008

Blink Logic, a Software as a Service Business Intelligence (SaaS BI) vendor, has announced they are partnering with Etelos (News - Alert) to "bring BI to the Etelos Marketplace."
 
Etelos "recognizes that Web distribution is the future for software and services," says David Morris, CEO, Blink Logic. "By opening a Blink Logic storefront, we expect not only to expose more people to our fresh take on business intelligence, but we also look forward to being part of a community of leading SaaS (News - Alert) thought leaders and providers."
 
"Business intelligence is a critical function for today's enterprises," says Jeff Garon, CEO, Etelos. "Businesses who are fed up with the complexity and cost of on-premise BI technology stacks should come to our marketplace."
 
Blink Logic sells information-on-demand products to general manager-level executives in departments of Fortune-class companies. Company officials say the firm "empowers executives to take action to increase revenue and retain customers and partners," as the company's "Do-test-do better" cycle -- "always ready at any browser" -- matches "the vigorous rhythms of their business life."
 
This February, Blink Logic announced that it had been selected by CRMG, a CRM vendor for small and medium businesses, to provide reporting and analytics tools.
 
Using Blink Logic's software-as-a-service business intelligence product, CRMG now provides its customers with "a way to take control over their own data, analyze information as required, generate complex ad-hoc reports, and make strategic decisions based on customized reports that provide in-depth visibility into business processes," according to company officials.
 
"The reason most CRM implementations fail is because enterprises cannot halt business activities to select, implement, and adapt to software," said Mir Ali, CEO and Founder, CRMG. "People need tools that easily integrate into their existing workflow."
 
Using their proprietary Strategic Evaluation and Planning methodology, CRMG establishes immediate, short-term needs and long-term goals for each implementation. A dedicated account manager for each client guides the phases of the CRM deployment.
 
 
INTERNET TELEPHONY Conference & EXPO West 2008 — the biggest and most comprehensive IP communications event of the year — concluded Thursday in Los Angeles, California. Thousands of attendees flocked to the event for three valuable days of exhibits, conferences and networking opportunities. Mark your calendar now for ITEXPO East 2009, February 2-4, 2009, in sunny Miami, Florida.
 
Read archived editions of Show Daily eNewsletters from ITEXPO (News - Alert) West 2008 here. See you in February!
 

David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!