Contact Center Solutions Featured Article

Commetrex Adds 75th T.38 FoIP Customer, Interactive Intelligence

September 17, 2008

Recognized for its innovative fax and other licensed media-processing technologies, Commetrex Corporation today announced its 75th T.38 FoIP customer, Interactive Intelligence.

 
The unified IP communications solutions providerhas embedded the Commetrex Multi-Modal Terminating Fax and PowerRelay for T.38 into its Customer Interaction Center (CIC) software suite.
 
Interactive Intelligence joins other high-profile vendors on the Commetrex fax-technology licensees list.
 
As an all-in-one communications software suite, CIC provides single-platform architecture with inherent multi-channel processing to deliver comprehensive applications that are simple and affordable, unlike multi-point products.
 
"While we've provided fax support to customers for more than a decade, our agreement with Commetrex now enables us to provide higher quality support with faster response time. It also enables our customers to deploy fax on their networks more flexibly for greater reliability and reduced costs,” stated Peter Nees, Interactive Intelligence's product manager.
 
Commetrex Executive Vice President of Sales and Marketing, Tom Ray, explained that by licensing both the terminating and relay legs, Interactive Intelligence is capitalizing on the so-called Commetrex fax triangle, which supports both termination and relay on the same system.
 
Commetrex' list of licensees is a who's who of the telecom industry, including LSI/Agere, Iperia, Genband, Castelle, Lucent, Sonus, OpenWave, Nortel, Broadsoft, Siemens, ShoreTel, Avaya, Empirix, Logica, and Movius. Commetrex is currently enhancing the BladeWare product family by introducing comprehensive voice capabilities with its BladeWareVXML initiative
 
Commetrex creates and markets enabling technologies for the gateway and media-server telecom OEM, as well as ready-to-deploy fax applications, BladeWare Fax Media Server (FMS), BladeWare Fax2Email, and BladeWare Email2Fax.
 
COMMETREX is a Gold sponsor of Communications Developer Conference, the first and only IP Communications Developer event, collocated with INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year.   Communications Developer and ITEXPO will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit COMMETREX at booth #127 in the exhibit hall. Don’t wait. Register now!

Interactive Intelligence is a Platinum sponsor of at Call Center 2.0, the leading technology event for call center and CRM decision makers, collocated with INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year. Call Center 2.0 and ITEXPO will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit Interactive Intelligence at booth #514 in the exhibit hall. Don’t wait. Register now!

Michelle Robart is a contributing editor for ContactCenterSolutions. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart



Home