The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts.
If you can’t join us in Miami, or even if you can, sign up for the Interactive Intelligence webinar, “What's New for Contact Centers in 2015.” Presenters for this 75 minute webinar include Ian Jacobs, senior analyst for Forrester Research, and Tim Passios, vice president of solutions marketing for Interactive Intelligence. In addition, an extensive Q&A will follow the Web presentation, during which Jacobs and Passios will be joined by industry veterans Sheila McGee-Smith, founder of McGee-Smith Analytics, and Don Van Doren, founder and president of Vanguard Communications to answer live audience questions.
As to the news in the community this week there was a lot of advice and a few really interesting new capabilities introduced.
On the advice and insight side of things, items included:
As noted previously there were some rather interesting new services, collaborations and implementations this week of note:
Weekend Reading
Just a gentle reminder that the community home page is your gateway to constantly up-dated industry news, eBooks, whitepapers, videos, insights and interesting demos if you are looking to get caught up on industry trends and news this weekend.
Plus, visit our affiliated channels — Accounts Receivable Management, Business Process Automation, CaaS, Cloud-based Contact Centers and Insurance Technology —which contain news and insights on specific areas of interest.