Contact Center Solutions Featured Article

Outrageous Interactions Contest Winner to be Announced at ITEXPO

September 11, 2008

The Interactive Intelligence (News - Alert)Outrageous Interactions” contest is in full swing with “people’s choice” voting open to the public through Monday, Sept. 15.
 
The winner of the contest is going to be announced on September 17 at 2:30 p.m. PT from the stage of TMC’s (News - Alert) Internet Telephony Conference and EXPO.
 
With more than a decade of experience developing software to help call centers better serve customers, Interactive Intelligence knows first-hand the issues call center agents face every day. It was in this spirit that in May the company launched its “Outrageous Interactions” contest. Since then, the contest has attracted submissions from agents worldwide recounting the most bizarre, wacky and funny customer interaction stories you’ve likely ever heard. Excerpts from the top ten contest finalists include the following:
 
“Years ago while working as a customer service representative with a major senior citizen’s mail-order pharmacy service I was diligently placing a lengthy order for an elderly gentleman. After placing an order for another over-the-counter item, the customer asked if the item came in other flavors. When the item displayed, I was shocked. The item ordered was for 24 suppositories. The caller said, ‘The last ones went down well but tasted terrible.’”
 
“During the first week [on the job], I received a call from a gentleman who had a question that I wasn’t sure how to answer. So I asked if I could place him on hold while I found the answer. When I came back on the line, I said, ‘Thank you for letting me hold you.’ My face turned red and I’m sure he felt the heat on the other end of the phone. My caller replied, ‘You’re very welcome, hope it was good for you too.’”
 
Interactive Intelligence will award the winner of the “Outrageous Interactions” contest with a trip for two to Hawaii.
 
To vote on the complete list of top ten finalist story submissions, or to learn more about the Interactive Intelligence “Outrageous Interactions” contest, visit www.outrageousinteractions.com.
 
Remember voting ends Monday September 15th.
 

Greg Galitzine is editorial director for TMC’s IP Communications suite of products, including TMCnet.com. To read more of Greg’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Greg Galitzine

Article comments powered by Disqus

Related Contact Center Solutions Articles

What it Takes to Deliver a Superior Customer Experience

For enterprises large and small around the world for the past several years "Improving the Customer Experience" has become a C-level priority. Some might even say customer experience (CX) has become a preoccupation. The challenge for everyone who is a stakeholder in developing ways to improve CX is in divining the answer to a straightforward but devilish question, "What does it take to deliver a superior customer experience?" [ Read More ]
09/02/2014

Big Data: Changing the Recruitment Process

Big data is having an impact on every aspect of business today, and recruitment is no exception. Many HR managers are increasingly turning to big data to find the right people for the right position. This idea of using big data for recruitment is called people analytics, and has been adopted extensively by many companies, especially those in the call center industry. In fact, call centers have been one of the biggest beneficiaries of people analytics because of its high attrition rates and the d… [ Read More ]
09/02/2014

Mobile UC Benefits From 'Interactive Virtual Queuing' For Efficient Customer Care

A recent study commissioned by Nuance of 1,000 American consumers, confirmed the changing needs and concerns for customer service brought about by smartphones and online self-service applications for information and simple business transactions ("mobile apps"). Eighty-two percent of consumers only contact customer service when they can't resolve their needs online by themselves. [ Read More ]
09/02/2014

How to be the 'Squeaky Wheel' of Customer Service

Sometimes getting customer service can be tougher than anyone might expect. It's easy to think that, particularly these days, businesses will go to just about any lengths to get and keep customers, but when it comes to customer service, that's not always the case. However, there are ways that customers can, at least somewhat, force the issue, and get great customer service out of a company, even when it would seemingly rather not provide that service. Squeaky wheels, after all, get the grease, a… [ Read More ]
09/02/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!