Contact Center Solutions Featured Article

Outrageous Interactions Contest Winner to be Announced at ITEXPO

September 11, 2008

The Interactive Intelligence (News - Alert)Outrageous Interactions” contest is in full swing with “people’s choice” voting open to the public through Monday, Sept. 15.
 
The winner of the contest is going to be announced on September 17 at 2:30 p.m. PT from the stage of TMC’s (News - Alert) Internet Telephony Conference and EXPO.
 
With more than a decade of experience developing software to help call centers better serve customers, Interactive Intelligence knows first-hand the issues call center agents face every day. It was in this spirit that in May the company launched its “Outrageous Interactions” contest. Since then, the contest has attracted submissions from agents worldwide recounting the most bizarre, wacky and funny customer interaction stories you’ve likely ever heard. Excerpts from the top ten contest finalists include the following:
 
“Years ago while working as a customer service representative with a major senior citizen’s mail-order pharmacy service I was diligently placing a lengthy order for an elderly gentleman. After placing an order for another over-the-counter item, the customer asked if the item came in other flavors. When the item displayed, I was shocked. The item ordered was for 24 suppositories. The caller said, ‘The last ones went down well but tasted terrible.’”
 
“During the first week [on the job], I received a call from a gentleman who had a question that I wasn’t sure how to answer. So I asked if I could place him on hold while I found the answer. When I came back on the line, I said, ‘Thank you for letting me hold you.’ My face turned red and I’m sure he felt the heat on the other end of the phone. My caller replied, ‘You’re very welcome, hope it was good for you too.’”
 
Interactive Intelligence will award the winner of the “Outrageous Interactions” contest with a trip for two to Hawaii.
 
To vote on the complete list of top ten finalist story submissions, or to learn more about the Interactive Intelligence “Outrageous Interactions” contest, visit www.outrageousinteractions.com.
 
Remember voting ends Monday September 15th.
 

Greg Galitzine is editorial director for TMC’s IP Communications suite of products, including TMCnet.com. To read more of Greg’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Greg Galitzine

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!