The end of the year is the time when there typically is a lot of industry recognition announced. In this regard, Contact Center Solutions Community host Interactive Intelligence is on quite a roll. Not only was the company recently honored by the Indiana Chapter of the Association of Fundraising Professionals as its 2014 Philanthropy Award for Outstanding Corporation of the year, but the Indianapolis provider of software and services for communications, collaboration and customer engagement, has received a Glassdoor Employees' Choice Award as one of the Best Places to Work in the U.S.
In fact, this is the second consecutive year Interactive Intelligence has won the award. It achieved a ranking of No. 44 among 50 award recipients in the large company category. This is a nice feather in Interactive Intelligence’s cap as the Employees' Choice Awards program, now in its seventh year, relies solely on the input of employees who elect to provide feedback about their jobs, work environments and companies via Glassdoor's anonymous online company reviews survey. In short it is validation from those actually in the know about how much they appreciate their work environment.
For those not familiar with the Glassdoor company review survey it is rather comprehensive. Respondents are asked to rate their satisfaction with the company overall, and key workplace factors such as career opportunities, compensation, benefits, work/life balance, senior management, as well as culture and values. The final list is compiled based on Glassdoor's proprietary algorithm, and takes into account quantity, quality and consistency of reviews.
Plus, employee participation in the survey is also indicative for their feelings about their employer. For employers to qualify for an Employees' Choice Award in the large company category, they must have at least 1,000 or more employees and have received at least 50 company reviews from U.S.-based employees during the window of eligibility.
The statistics from the survey are impressive. Interactive Intelligence received a 4.3 rating out of a possible 5.0 score. In addition, 90 percent of employees indicated they would recommend Interactive Intelligence to a friend, and 98 percent approve of the company's CEO.
"I want to thank every team member who took the time to evaluate our company on Glassdoor," said Dr. Donald E. Brown, Interactive Intelligence founder and CEO. "The main way we make Interactive Intelligence a great place to work is to give our people a chance to make a difference. We set out to revolutionize business communications twenty years ago, and to help organizations around the world turn customer service into a competitive weapon. That's a mission worthy of the sort of people who join Interactive Intelligence, and it's what makes most of us happy to walk in the door every morning."
"Millions of employees around the world are turning to Glassdoor each month to share their work experiences," said Glassdoor co-founder and CEO Robert Hohman. "It's this type of authentic feedback that helps others find jobs and companies they love, and enables us to honor employers who stand out for their efforts to provide an enjoyable work environment and culture."
Here is a link to view the complete list of the 2015 Glassdoor Employees' Choice Award winners. Interactive Intelligence is clearly in some very impressive company.