Cloud contact center software provider LiveOps recently announced the launch of its new agent recruitment platform and its intention to provide a subsequent release of the new LiveOps University 2.0 that will allow existing call center agents to improve skill sets.
According to a LiveOps news release, the new platform includes an agent website that makes it possible for interested parties to apply for work opportunities that align with their interests. That can be anything from sales to customer service. Vasili Triant, the CEO of LiveOps, said in the company announcement that the update to the platform focused on the needs of potential agents and the value they can bring to LiveOps and their business clients.
“LiveOps has supported the independent contractor for more than a decade by investing in, empowering and providing income opportunities for professionals who want to work from home,” Triant said. “When redesigning our agent recruitment platform, it was imperative that we focus on the needs of potential agents, underscoring the value that working at home as an independent agent can bring to their lives.”
The agent recruitment webpage states that potential agents can search for job opportunities in inbound sales, insurance sales and claims, healthcare, and customer service. It asks people to define their passions and follow those passions to employment opportunities.
LiveOps University 2.0—planned for launch by the end of this year—will allow employed agents to improve their standing by engaging in training sessions such as calling simulations. An online portal will present them with tasks where they can improve their skills. The University will also include links to an online community that will connect agents with one another for further learning and social opportunities. It will include a discussion forum, blogs, a system for chatting with fellow agents, and a course rating system.
Presently, LiveOps reports that it connects more than 20,000 home-based independent agents that work for a variety of companies throughout the U.S. Those employees all connect through the LiveOps cloud contact center that has operated for more than a decade.