Contact Center Solutions Featured Article

UIL Holdings Teams with Accenture and Structure to Implement Ventyx Solution

October 28, 2014

UIL Holdings, the parent company of The United Illuminating Company (UI), has selected Accenture, Structure and Ventyx to help improve customer communications and reduce the impact of outages by implementing outage lifecycle management solution.


As part of the pact, the companies will work together to seamlessly integrate the Ventyx Outage Lifecycle Management (OLM) solution with UI’s information technology (IT) and operational technology (OT) to improve communications to customers, performance, reliability and grid management.

Ventyx Outage Lifecycle Management provides utilities with a way to manage every key business process in the outage management lifecycle – from planning and preparation, to communications with stakeholders, through to final restoration of service and regulatory reporting.

“At a time when our legacy infrastructure and IT systems are under increasing pressure from adverse weather and new energy sources on the grid, we have initiated an ambitious program to upgrade our transmission and distribution technologies to ensure that our customers continue to receive the highest level of service,” said Joseph Thomas, VP of Electric System Operations at UI, in a statement.

Thomas said that this plan will not only help to better prepare for major weather events, improve operational efficiencies and provide customers, maintenance crews and other stakeholders with proactive, timely and accurate information on service delivery and restoration.

Jack Azagury, managing director of Accenture’s North America utilities business said that this program will help UI to become more connected to its customers and more data driven as an organization with the ability to scale its operations during major storms and initiate timely, proactive and effective responses for its customers.

“The integration of IT with OT will drive opportunities for advanced analytics and improve the accuracy of the information that can be delivered to customers, field crews, regulators and executives through digital channels, such as the web and mobile applications,” said Azagury.




Edited by Maurice Nagle



Home