Contact Center Solutions Featured Article

Dell Announces Medallia as Open Networking Customer

October 13, 2014

Medallia, a global leader in Software-as-a-Service Customer Experience Management solutions, recently opted for Dell’s Open Networking solutions.


Dell has the ability to provide customers a choice of third-party operating systems to enable them to tailor networks for specific application needs. With the help of its Open Networking Solutions, Medallia will now be able to enhance its networking speeds and improve its overall customer experience.

Medallia, which runs the Linux network operating system from Cumulus Networks on Dell Open Networking switches, helps global brands to capture customer feedback across web, social, mobile, and contact center channels and deliver insights to improve the customer experience, in real time.

The firm constantly needed to process huge data every second in order to give their customers full visibility of the daily performance of their touch points, deliver actionable customer feedback, and resolve issues as they arise.

Now, it required a more competent approach to process data in real time with low latency and thus chose Dell’s Open Networking for a fast, affordable and scalable solution.

Karl Armani, Head of Infrastructure and Operations at Medallia, said “We chose Dell Networking over white box vendors because Dell offers unparalleled support and top notch engineering at an extremely competitive price point. It’s great to be able to extend our existing relationship with Dell beyond their PowerEdge servers.”

Officials said that Dell has tasted great success since its signing an agreement through which Dell offers Cumulus Linux network OS as an option for its Dell Networking S6000-ON and S4810-ON top-of-rack switches.

“Dell is committed to providing customers choice in how they move to a more software-defined data center,” said Tom Burns, vice president and general manager, Dell Networking and Enterprise Infrastructure. “We are thrilled to announce Medallia as an open networking customer since launching these new open source solutions earlier this year.”




Edited by Maurice Nagle

Article comments powered by Disqus


Home