Contact Center Solutions Featured Article

Biztec Migrates Hundreds of Clients to AVOXI Core

October 02, 2014

Biztec Consulting believes that ‘Communication is a two-way street’ and views its clients as partners with whom it can build long term, collaborative relations. Keen on providing advanced features and increased functionality, it migrated clients to AVOXI Core.


Biztec Consulting is stated to have a proven track record of delivering successful business communication solutions, innovative, reliable and high-quality products to all market sectors. The current transition is being viewed as another step in that direction.

"We were able to migrate Biztec Consulting to our platform over the span of a week. It was an absolutely seamless transition, no downtime and no service disruptions,” said Felicity Menge, senior vice president of Global Channel Program, AVOXI.

The company is stated to be one of AVOXI's first channel partners to make such a large migration to the AVOXI Core, which is an enhanced hosted PBX solution that allows businesses to handle end-user settings easily and also instruct users on how to handle their own settings. It also gives the mobile work force greater flexibility and accessibility from anywhere.

Peter McCloughlin, owner of Biztec Consulting was pleased with the simplicity of the transition and observed that the stability that the company gained on the new platform “made a world of difference for our clients."

The hosted PBX eliminates maintenance and hardware costs and delivers various features that enable organizations a way to efficiently manage communications within its premises and also with customers that have AVOXI Core. Hosted PBX customers also receive support and service 24/7 from trained data networking and voice quality experts.

Users that have their own PBX system can also use this to a greater advantage. All customers need to do is to port over their clients’ numbers. Once this is done, their phone system will take over and run through the AVOXI Core platform. Hundreds of clients are expected to benefit from the migration.

Businesses and call centers with international calling needs are stated to have benefited from AVOXI’s inexpensive international calling and toll-free access from over 100 countries. Biztec Consulting obviously plans to go along the same road.




Edited by Maurice Nagle



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