Contact Center Solutions Featured Article

September 05, 2008

Diamond Resorts Selects Contact Center Compliance

By Raju Shanbhag

TMCnet Contributor

Diamond Resorts International (DRI) has selected Contact Center Compliance (CCC) to be the sole provider of “Do Not Call” regulatory solutions for its membership sales and service center. CCC has been providing real-time compliance services for resort and contact center industry for a long time.

Allowing its clients to integrate with internal processes and external vendors for comprehensive and failsafe compliance coverage, CCC claims that its Do-Not-Call data-scrubbing and customer management product, DNCScrub, provides users with the best Web-based data-scrubbing product and service available today.

Contact Center Compliance reduces the complexity of Federal and State telemarketing laws concerning Do Not Call, wireless, and exemptions. This also includes Existing Business Relationships. The company has won numerous awards, including the winner of the prestigious 2005 ARDA Circle of Excellence (ACE) Innovator Award. With the help of the entire customer relationship, the company manages the entire compliance process. The customers of the company include contact centers and resorts around the world with more than one billion scrubs per month with a perfect track record in compliance.

For many call centers and resorts, it’s difficult to keep pace with the ever-changing regulatory requirements that govern the teleservices and resort industry. CCC provides the tools and information necessary for member users to stay compliant and up-to-date with these regulations. While providing tools to integrate with data facilities at Diamond Resorts International for a centralized and seamless compliance network, the products of CCC also include comprehensive Federal and State business relationship tools to maximize exemptions.

James R. Danz, RRP, chief marketing officer, Diamond Resorts International, adds, “Partnering with CCC adds a layer of technology solutions to DRI’s state-of-the-art national customer care center and helps to ensure its commitment to providing our owner member families and consumers with leading-edge technology and hospitality services. As both companies are members of the ATA (American Teleservices Association) we both believe in the integrity of our customer service touch points and ethical call center practices by following the guidelines set by the ATA to exceed State and Federal standards.”

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.

Edited by Eve Sullivan

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