Contact Center Solutions Featured Article

Diamond Resorts Selects Contact Center Compliance

September 05, 2008

Diamond Resorts International (DRI) has selected Contact Center Compliance (CCC) to be the sole provider of “Do Not Call” regulatory solutions for its membership sales and service center. CCC has been providing real-time compliance services for resort and contact center industry for a long time.
 
Allowing its clients to integrate with internal processes and external vendors for comprehensive and failsafe compliance coverage, CCC claims that its Do-Not-Call data-scrubbing and customer management product, DNCScrub, provides users with the best Web-based data-scrubbing product and service available today.
 
Contact Center Compliance reduces the complexity of Federal and State telemarketing laws concerning Do Not Call, wireless, and exemptions. This also includes Existing Business Relationships. The company has won numerous awards, including the winner of the prestigious 2005 ARDA Circle of Excellence (ACE) Innovator Award. With the help of the entire customer relationship, the company manages the entire compliance process. The customers of the company include contact centers and resorts around the world with more than one billion scrubs per month with a perfect track record in compliance.
 
For many call centers and resorts, it’s difficult to keep pace with the ever-changing regulatory requirements that govern the teleservices and resort industry. CCC provides the tools and information necessary for member users to stay compliant and up-to-date with these regulations. While providing tools to integrate with data facilities at Diamond Resorts International for a centralized and seamless compliance network, the products of CCC also include comprehensive Federal and State business relationship tools to maximize exemptions.
 
James R. Danz, RRP, chief marketing officer, Diamond Resorts International, adds, “Partnering with CCC adds a layer of technology solutions to DRI’s state-of-the-art national customer care center and helps to ensure its commitment to providing our owner member families and consumers with leading-edge technology and hospitality services. As both companies are members of the ATA (American Teleservices Association) we both believe in the integrity of our customer service touch points and ethical call center practices by following the guidelines set by the ATA to exceed State and Federal standards.”
 
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.

Edited by Eve Sullivan

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!