Contact Center Solutions Featured Article

Panel of Judges Determining Finalists for Interactive Intelligence's "Outrageous Interactions" Contest

September 05, 2008

Public Voting to Begin Sept. 8
 
Interactive Intelligence has officially closed submissions to its “Outrageous Interactions” contest and a panel of expert judges is now determining the finalists. The finalists will be announced Sept. 8, at which point the public will be able to vote online for their favorite submission at http://www.outrageousinteractions.com. Those who vote will be eligible to win a Garmin (News - Alert) eTrex GPS via a random drawing.
 
The contest is highlighting some of the strange occurrences that are commonplace in the call center industry. Interactive Intelligence (News - Alert) will reward the winning contestant with a trip for two to Hawaii.
 
Interactive Intelligence will announce the winner selected by popular vote at the Internet Telephony (News - Alert) Conference & EXPO, Sept. 16-18, 2008 at the Los Angeles Convention Center.
 
TMCnet will continue to share some of the crazy call center stories that have been submitted. Today’s submission came from a call center in Europe and stated:
 
“When guests call us they reach a voice response system. After going through the prompts I offer the guests a personal welcome. Many of the guests are convinced that I am a taped message! They act so surprised when I greet them. One call stands out above the rest. One morning, I answer the phone and say, ‘Good morning, all of our agents are busy. One moment please.’ The call unfolded like this:
 
Caller: Are you real?
Me: Yes, I am real!
Caller: I’m not talking to a machine?
Me: No, you are not talking to a machine.
Caller: You are not an electronic lady?
Me: No, I am not an electronic lady!
Caller: So, I’m not talking to a taped message?
Me: No, you are not talking to a taped message.
Caller: Are you a robot?
Me: (with a slight giggle) No, I am not a robot.
Caller: Do you speak Dutch?
Me: Yes, I speak Dutch.
Caller: Do you speak German?
Me: Yes, I speak German too, bitte sehr!”
 
Keep watching TMCnet for more outrageous stories from the contest, including coverage of the submissions from the finalists and directions for voting for your favorite submission.
 
Be sure to cast your vote starting Sept. 8 via the contest Web site at: http://www.outrageousinteractions.com.
 
 
 
 
 



Edited by Greg Galitzine

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!