Panel of Judges Determining Finalists for Interactive Intelligence's "Outrageous Interactions" Contest

TMCnet Contact Center Solutions Week in Review

For those of you who check the home page of the Contact Center Solutions Community on a regular basis, you know that I spent the past week in Indianapolis at Interactive Intelligence's Interactions 13 event. As a result, it is my hope that you read not only the articles that were written during the event, but also will continue to read next week about more interesting information I gleaned from the company, its resellers, customers and industry analysts. [ Read More ]
05/18/2013

Customer Experience Research: ININ Reveals What Enquiring Minds Want to Know

As a prelude to the closing session of the Interactive Intelligence Interactions 13 event, the company's CMO Joe Staples informed me that some "interesting and surprising" research was going to be revealed. Was he ever correct! [ Read More ]
05/17/2013

The Stockade Group and the Call Center Corporation Merge to Dedicate Resources to Customer Service

The Stockade Group, a provider of telephone and Web-based client outreach services, and the Call Center Corporation, a provider of call center software and technology, have merged to combine their resources and focus on delivering quality customer service. In a time when up brands can lose up to 20 percent of revenue due to poor customer experience, this move is crucial in ensuring customer satisfaction and business success. [ Read More ]
05/17/2013

Commissioner Robert M. McDowell to Join Hudson Institute as Visiting Fellow

Hudson Institute, a nonpartisan policy research organization announced on Thursday that Commissioner Robert M. McDowell will serve as a Visiting Fellow at the organization once he leaves the Federal Communications Commission later this week, the Sacramento Bee reports. [ Read More ]
05/16/2013