Contact Center Solutions Featured Article

Panel of Judges Determining Finalists for Interactive Intelligence's "Outrageous Interactions" Contest

September 05, 2008

Public Voting to Begin Sept. 8
 
Interactive Intelligence has officially closed submissions to its “Outrageous Interactions” contest and a panel of expert judges is now determining the finalists. The finalists will be announced Sept. 8, at which point the public will be able to vote online for their favorite submission at http://www.outrageousinteractions.com. Those who vote will be eligible to win a Garmin (News - Alert) eTrex GPS via a random drawing.
 
The contest is highlighting some of the strange occurrences that are commonplace in the call center industry. Interactive Intelligence (News - Alert) will reward the winning contestant with a trip for two to Hawaii.
 
Interactive Intelligence will announce the winner selected by popular vote at the Internet Telephony (News - Alert) Conference & EXPO, Sept. 16-18, 2008 at the Los Angeles Convention Center.
 
TMCnet will continue to share some of the crazy call center stories that have been submitted. Today’s submission came from a call center in Europe and stated:
 
“When guests call us they reach a voice response system. After going through the prompts I offer the guests a personal welcome. Many of the guests are convinced that I am a taped message! They act so surprised when I greet them. One call stands out above the rest. One morning, I answer the phone and say, ‘Good morning, all of our agents are busy. One moment please.’ The call unfolded like this:
 
Caller: Are you real?
Me: Yes, I am real!
Caller: I’m not talking to a machine?
Me: No, you are not talking to a machine.
Caller: You are not an electronic lady?
Me: No, I am not an electronic lady!
Caller: So, I’m not talking to a taped message?
Me: No, you are not talking to a taped message.
Caller: Are you a robot?
Me: (with a slight giggle) No, I am not a robot.
Caller: Do you speak Dutch?
Me: Yes, I speak Dutch.
Caller: Do you speak German?
Me: Yes, I speak German too, bitte sehr!”
 
Keep watching TMCnet for more outrageous stories from the contest, including coverage of the submissions from the finalists and directions for voting for your favorite submission.
 
Be sure to cast your vote starting Sept. 8 via the contest Web site at: http://www.outrageousinteractions.com.
 
 
 
 
 



Edited by Greg Galitzine

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!