Contact Center Solutions Featured Article

Panel of Judges Determining Finalists for Interactive Intelligence's "Outrageous Interactions" Contest

September 05, 2008

Public Voting to Begin Sept. 8
 
Interactive Intelligence has officially closed submissions to its “Outrageous Interactions” contest and a panel of expert judges is now determining the finalists. The finalists will be announced Sept. 8, at which point the public will be able to vote online for their favorite submission at http://www.outrageousinteractions.com. Those who vote will be eligible to win a Garmin (News - Alert) eTrex GPS via a random drawing.
 
The contest is highlighting some of the strange occurrences that are commonplace in the call center industry. Interactive Intelligence (News - Alert) will reward the winning contestant with a trip for two to Hawaii.
 
Interactive Intelligence will announce the winner selected by popular vote at the Internet Telephony (News - Alert) Conference & EXPO, Sept. 16-18, 2008 at the Los Angeles Convention Center.
 
TMCnet will continue to share some of the crazy call center stories that have been submitted. Today’s submission came from a call center in Europe and stated:
 
“When guests call us they reach a voice response system. After going through the prompts I offer the guests a personal welcome. Many of the guests are convinced that I am a taped message! They act so surprised when I greet them. One call stands out above the rest. One morning, I answer the phone and say, ‘Good morning, all of our agents are busy. One moment please.’ The call unfolded like this:
 
Caller: Are you real?
Me: Yes, I am real!
Caller: I’m not talking to a machine?
Me: No, you are not talking to a machine.
Caller: You are not an electronic lady?
Me: No, I am not an electronic lady!
Caller: So, I’m not talking to a taped message?
Me: No, you are not talking to a taped message.
Caller: Are you a robot?
Me: (with a slight giggle) No, I am not a robot.
Caller: Do you speak Dutch?
Me: Yes, I speak Dutch.
Caller: Do you speak German?
Me: Yes, I speak German too, bitte sehr!”
 
Keep watching TMCnet for more outrageous stories from the contest, including coverage of the submissions from the finalists and directions for voting for your favorite submission.
 
Be sure to cast your vote starting Sept. 8 via the contest Web site at: http://www.outrageousinteractions.com.
 
 
 
 
 



Edited by Greg Galitzine

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