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Growth is Good: Xerox Hiring 200 Agents at Arizona Call Center

September 09, 2014

Xerox was founded in 1906, and while the company is mostly known for making copies, it developed many technologies in its more than 100 years of existence. This includes critical personal computing elements that were abandoned by its board, but were later were adopted by Apple and Microsoft. Even with these mishaps the company continued to prosper, with its stock peaking at $62 in 1999. But those days are far behind it, and as of today it is trading under $14. The company is trying to adapt and diversify its operations in a world that is increasingly moving away from hardware and hard copy to software and soft copy. This includes improving customer service to its global customer base by increasing its call center operations.


A recent story by Hayley Ringle in the Phoenix Business Journal notes that Xerox is hiring 200 temporary customer care representative for its Tempe call center. This will bring the total number of employees in its two Arizona facilities to 900 when the new workers are hired.

According to Xerox company spokeswoman Jennifer Levinton, the new hires will take inbound calls for health benefit open enrollment for the company's current and former employees.

“These are temporary positions for as long as the enrollment period lasts, at least for a couple months,” Levinton said. “We’re looking for people with at least one-year’s experience with customer service, preferably those with knowledge about benefits enrollment.”

The hiring process will begin immediately with the goal of obtaining 200 applicants by the end of October. Levinton further stated the positions could become permanent depending on timing and capacity of the facility, although this is not guaranteed.

Xerox manufactures copiers, displays, faxes, printers, projectors, scanners and other office equipment as well as providing IT, business consulting and outsourcing services. The company had 2013 revenue of $21.44 billion with a global workforce of 143,100.

According to Ringle, this includes 54,000 customer management agents that handle more than 2.5 million contact center interactions daily in160 global customer care centers, in 30 languages.

 



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