Contact Center Solutions Featured Article

New Contact Center App Enriches Communication for Businesses and Consumers

September 04, 2014

The widespread use of mobile technology has helped the development of an “apps culture” made of applications that not only provide some form of entertainment, but that also can help consumers and businesses find information they need to accomplish tasks. For this reason, many of these apps may already appear on mobile devices by default, and more are being added every day to rich communication suites to meet growing mobile enterprise demands.


There are countless apps nowadays used for messaging or talking on the phone. It is important, then, for consumers to have the ability to store and retrieve information about their friends, family, and business associates in an easy-to-retrieve contact database.

On August 28, Contrast’s Contact Center software developers released a free utilities app designed to have users stay in touch with the people they care about quickly and easily. The application from the Apple AppStore, optimized for iPhone 5, is a powerful and flexible app for an iOS user to undertake group messaging, GIF/photo sharing, e-mails, phone calls, and so much more, explains TechCrunch in post last week.

Contrast’s Contact Center app makes it possible to search and access contacts allows users to message a photo, share a moment via FaceTime, send a clipboard via e-mail, utilize WhatsApp Messenger, and employ GIF reactions for making a point, as the app has a GIF-search function powered by Giphy, the post says. Such an app designed for iOS extends the phone’s capabilities to perform particular actions in a single tap.

Using Contrast’s Contact Center offers very clear advantages for all iPhone users, but, in particular, it benefits those that need to manage large numbers of contacts, need to organize them in groups, and often send batch e-mails or texts to those groups. The intuitive interface consists of fully customizable tiles that can be edited by users to give access to common and most-used functions.

Contact Center acts much like Contrast’s Launch Center Pro (which is also available on the App Store on iTunes), which saves users time by launching complex actions that can start conversations instantly (i.e., either to call, take a photo or message a GIF to a friend, for instance). Each app uses a similar interface to let users quickly jump to common tasks; they function as speed dial systems that simplify how people communicate with others on smartphones today. Priced at $4.99, Launch Center Pro offers more advanced features that might be unnecessary for common smartphone users, but could be hugely beneficial for higher demand enterprise users.




Edited by Alisen Downey



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