Contact Center Solutions Featured Article

CGS Receives ISO 9001 Certification

August 28, 2014

Certifications for contact center quality go a long way in instilling confidence in customers’ minds. Hence, when a company receives a certification about its practices and quality management processes, it’s a milestone.

Recently, CGS received ISO 9001:2008 certification for its United States and Romania Contact Center quality management systems. According to the company, this certification came along after an independent registrar thoroughly evaluated the company.


To get this certification, an organization should continuously provide products that meet customer expectations and comply with various statutory requirements.

CGS Contact Center quality management systems received this certification for numerous aspects of call center operations such as contact center support, business process outsourcing, help desk, customer care and telesales. The company has customers in all industry verticals and this certification further proves its standards in this domain.

“Our top priority is, and has always been, the success and satisfaction of our customers. ISO certification allows us to demonstrate this level of commitment to continuously meeting and exceeding quality standards,” said Tom Christenson, President of Contact Center Services at CGS. “We are proud that the quality management systems in our US and Romania Contact Centers have achieved this certification. This is due to our employees’ tireless commitment to excellence. We look to extend certification to our Chilean quality management systems in the near future.”

Recently, the company released a paper that helps companies in selecting a contact center vendor. Titled “Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor,” the paper takes companies through the process of selecting the correct contact center vendors for their specific needs. This research helps companies in selecting the right contact centers. 




Edited by Stefania Viscusi



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