In order to safeguard its customers’ credit cardholder personal information, TantaComm, a provider of customer interaction recording, compliance, and performance management solutions, completed its annual certification to PCI DSS V3.0 standard. Also the company has added HIPAA Compliance to its suite of offerings.
Entities involved in payment card processing, need to focus consistently in enhancing cardholder data security and adopt consistent data security measures. The Payment Card Industry Data Security Standard (PCI DSS) provides a baseline of technical and operational requirements designed to protect cardholder data. Unveiled in November 2013, the PCI DSS version 3.0 encompasses twelve requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures.
TantaComm has worked with TECH LOCK to provide the necessary documentation, product design architecture and technical requirements to meet these stringent standards. Customers across the contact center industry using TantaComm's solutions can now be confident the product will help them meet regulatory compliance.
"Clients today demand compliant solutions that are logically and securely designed and allow for the efficient provisioning of evidence," said Nicholas Morris, TantaComm Vice President of Technology.
"Having an offering that can be easily deployed that ensures PCI compliance and enables HIPAA compliance is a significant differentiator for TantaComm," Morris added.
TantaComm's cornerstone product, Capture records audio and screen interactions, while TantaComm Protect enables HIPAA and PCI compliance by auditing all user and system activity and securing the database from tampering, copying or theft. This allows TantaComm clients with on premise solutions to pass rigorous audits. TantaComm's cloud solution, Centralize, is a unique solution that unifies all of the contact center operations in one secure system. It integrates with the full suite of TantaComm solutions and is made available with or without the PCI-and HIPAA-certified environments.
"In today's world of almost daily security breaches, being an on premise or cloud service provider isn't just about lowest price or most user-friendly interface." Michael Wright at TECH LOCK mentioned.
"By adding HIPAA to its growing list of regulatory compliance features, TantaComm has shown that it maintains administrative, physical, and technical safeguards to help secure protected health information. TantaComm has once again shown that it understands that protecting data is not just the responsible thing to do; it's the right thing to do," Wright added.
Many contact centers are looking to the cloud to find new ways to differentiate themselves, drive higher ROI, and enhance customer satisfaction. TantaComm is a 20-year leader in customer interaction recording, compliance, and performance management solutions. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. This translates into practical technology solutions that are closely aligned with operational goals and objectives.