Contact Center Solutions Featured Article

Star2Star Communications Announces Release of StarCenter SMART

August 18, 2014

Star2Star Communications (News - Alert), makers of the world’s most scalable cloud communications solution, has released StarCenter SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their advanced call center solution.

Officials with Star2Star Communications said that StarCenter SMART is the intelligent way to monitor inbound call center business rules and is designed to improve call center management.

Thanks to the new tool, call center managers now have the ability to monitor how well a system is conforming to a series of pre-defined parameters without constantly watching monitors. The system triggers a notification email or short message service (SMS) message to select individuals, if an exception outside of desired business rules occurs.

“Our clients deserve the best service possible,” said Jackson Haskins, business development manager of SouthTech, in a statement.

Haskins said as a customer as well as a reseller, the SMART feature has automated a faster response. In addition to providing SMS and email alerts to the operations managers, the SMART feature allows to get notifications directly into ticketing system for accountability.

“With the SMART feature technology, we have reduced hold time by 30 percent and ensured we are exceeding our SLA with our clients,” he said.

Besides the release of StarCenter SMART, other enhancements have also been released by the company; including auto answer at the queue and agent levels, agent login call delivery pause, flexible reporting for all or multiple-queues and general enhancements.

Recently, AtNetPlus announced that they have joined Star2Star Communications' growing and diverse partner network.

Partnering with Star2Star Communications will allow AtNetPlus to take full advantage of Star2Star's industry-leading Reseller Program. AtNetPlus will be able to help their customers manage technology with Scalable Cloud Communications Solutions from Star2Star.

Star2Star's goal is to enable partners like AtNetPlus, leaving them to focus on building relationships and selling. This enablement includes training, sales support, discovery support, full service quote assistance, deal registration and protection, concierge marketing services, pre-sales engineering, implementation and installation services, and incentive and bonus programs.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!