Contact Center Solutions Featured Article

Star2Star Communications Announces Release of StarCenter SMART

August 18, 2014

Star2Star Communications (News - Alert), makers of the world’s most scalable cloud communications solution, has released StarCenter SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their advanced call center solution.

Officials with Star2Star Communications said that StarCenter SMART is the intelligent way to monitor inbound call center business rules and is designed to improve call center management.

Thanks to the new tool, call center managers now have the ability to monitor how well a system is conforming to a series of pre-defined parameters without constantly watching monitors. The system triggers a notification email or short message service (SMS) message to select individuals, if an exception outside of desired business rules occurs.

“Our clients deserve the best service possible,” said Jackson Haskins, business development manager of SouthTech, in a statement.

Haskins said as a customer as well as a reseller, the SMART feature has automated a faster response. In addition to providing SMS and email alerts to the operations managers, the SMART feature allows to get notifications directly into ticketing system for accountability.

“With the SMART feature technology, we have reduced hold time by 30 percent and ensured we are exceeding our SLA with our clients,” he said.

Besides the release of StarCenter SMART, other enhancements have also been released by the company; including auto answer at the queue and agent levels, agent login call delivery pause, flexible reporting for all or multiple-queues and general enhancements.

Recently, AtNetPlus announced that they have joined Star2Star Communications' growing and diverse partner network.

Partnering with Star2Star Communications will allow AtNetPlus to take full advantage of Star2Star's industry-leading Reseller Program. AtNetPlus will be able to help their customers manage technology with Scalable Cloud Communications Solutions from Star2Star.

Star2Star's goal is to enable partners like AtNetPlus, leaving them to focus on building relationships and selling. This enablement includes training, sales support, discovery support, full service quote assistance, deal registration and protection, concierge marketing services, pre-sales engineering, implementation and installation services, and incentive and bonus programs.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014

Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools

Enterprises all over the world, across many industries and sectors, have woken up to the importance of delivering sound customer service. The utility sector is no exception. In fact, at a time when the earth's fossil fuel reserves are fast diminishing, the gas, water and electric utility companies are striving to take the customer relationship to a far deeper level, so that they may find themselves in a better position to influence their customers to adopt more sustainable lifestyles and minimiz… [ Read More ]
10/15/2014

Ambs Call Center Presented with 2014 CAM-X Award of Excellence

For the fifth consecutive year, Ambs Call Center is said to have received the exclusive 2014 CAM-X Award of Excellence and also has been rated as the one of the top 10 answering services in terms of quality in North America. [ Read More ]
10/13/2014

Dell Announces Medallia as Open Networking Customer

Medallia, a global leader in Software-as-a-Service Customer Experience Management solutions, recently opted for Dell's Open Networking solutions [ Read More ]
10/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!