Star2Star Communications, makers of the world’s most scalable cloud communications solution, has released StarCenter SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their advanced call center solution.
Officials with Star2Star Communications said that StarCenter SMART is the intelligent way to monitor inbound call center business rules and is designed to improve call center management.
Thanks to the new tool, call center managers now have the ability to monitor how well a system is conforming to a series of pre-defined parameters without constantly watching monitors. The system triggers a notification email or short message service (SMS) message to select individuals, if an exception outside of desired business rules occurs.
“Our clients deserve the best service possible,” said Jackson Haskins, business development manager of SouthTech, in a statement.
Haskins said as a customer as well as a reseller, the SMART feature has automated a faster response. In addition to providing SMS and email alerts to the operations managers, the SMART feature allows to get notifications directly into ticketing system for accountability.
“With the SMART feature technology, we have reduced hold time by 30 percent and ensured we are exceeding our SLA with our clients,” he said.
Besides the release of StarCenter SMART, other enhancements have also been released by the company; including auto answer at the queue and agent levels, agent login call delivery pause, flexible reporting for all or multiple-queues and general enhancements.
Recently, AtNetPlus announced that they have joined Star2Star Communications' growing and diverse partner network.
Partnering with Star2Star Communications will allow AtNetPlus to take full advantage of Star2Star's industry-leading Reseller Program. AtNetPlus will be able to help their customers manage technology with Scalable Cloud Communications Solutions from Star2Star.
Star2Star's goal is to enable partners like AtNetPlus, leaving them to focus on building relationships and selling. This enablement includes training, sales support, discovery support, full service quote assistance, deal registration and protection, concierge marketing services, pre-sales engineering, implementation and installation services, and incentive and bonus programs.