Contact Center Solutions Featured Article

Voxilla Ranks Software Providers with the Most Support for Agents

August 15, 2014

Call centers are continuously evolving in the modern business world, and their software providers are gearing up to meet the challenges with relevant VoIP solutions. Call center software accelerates the performance of call centers and allows companies to increase market share and profitability.

With so many software providers available for call centers to choose from, selecting the one that is right for a particular business can be slightly difficult. The experts at Voxilla have made this easier by ranking call center software providers.

Voxilla’s rankings are based on multiple criteria including price, features, user reviews, expert ratings, and more.

Voxilla rated 8x8 (News - Alert), Inc.’s Virtual Contact Center as an excellent option for businesses that seek an inexpensive solution to their customer service needs. Virtual Contact Center includes advanced features such as the ability to route calls to the most appropriate agents for specific customer needs and a single queue to handle different media through which customers interact with the call center. Call agents can perform work remotely, and call centers can make changes to the Virtual Contact Center without needing assistance from an IT department.

SafeSoft Solutions is another company whose predictive dialer known as Market Dialer allows agents can make up to 200 calls per hour and maximize productivity by only being connected when Market Dialer detects a live answer. Sales can increase by up to 400 percent with the use of Market Dialer, says the company.

Also identified is the VoIPNow system offered by 4PSAwhich is noted to boast several features that call centers are likely to find useful. The system allows calls to be routed to appropriate destinations so that local agents can provide speedy service, and agents can also work from remote locations. Supervisors can listen to active conversations as well as communicate privately with call agents to make training and assisting new agents easier. 




Edited by Alisen Downey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!