Contact Center Solutions Featured Article

Voxilla Ranks Software Providers with the Most Support for Agents

August 15, 2014

Call centers are continuously evolving in the modern business world, and their software providers are gearing up to meet the challenges with relevant VoIP solutions. Call center software accelerates the performance of call centers and allows companies to increase market share and profitability.

With so many software providers available for call centers to choose from, selecting the one that is right for a particular business can be slightly difficult. The experts at Voxilla have made this easier by ranking call center software providers.

Voxilla’s rankings are based on multiple criteria including price, features, user reviews, expert ratings, and more.

Voxilla rated 8x8 (News - Alert), Inc.’s Virtual Contact Center as an excellent option for businesses that seek an inexpensive solution to their customer service needs. Virtual Contact Center includes advanced features such as the ability to route calls to the most appropriate agents for specific customer needs and a single queue to handle different media through which customers interact with the call center. Call agents can perform work remotely, and call centers can make changes to the Virtual Contact Center without needing assistance from an IT department.

SafeSoft Solutions is another company whose predictive dialer known as Market Dialer allows agents can make up to 200 calls per hour and maximize productivity by only being connected when Market Dialer detects a live answer. Sales can increase by up to 400 percent with the use of Market Dialer, says the company.

Also identified is the VoIPNow system offered by 4PSAwhich is noted to boast several features that call centers are likely to find useful. The system allows calls to be routed to appropriate destinations so that local agents can provide speedy service, and agents can also work from remote locations. Supervisors can listen to active conversations as well as communicate privately with call agents to make training and assisting new agents easier. 




Edited by Alisen Downey

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