IntegrityNet, a provider of software solutions for contact center operations, stated that its newly released IntegrityPCI can act as an optimal alternative for contact centers that are looking for means to comply with the latest PCI-DSS 3.0 requirements.
Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for companies that handle cardholder information. Contact centers often have a policy to record customers’ conversations but if those conversations include sensitive card data, there is a huge probability for a credit card data theft and if a fraud does happen it will ruin a company’s reputation and forever damage customer relationship.
The new PCI-DSS 3.0 compliance standards were formulated to help organizations keep their focus on security and not compliance by ensuring payment security procedures become more business-as-usual. By complying with these standards, one can avoid fines and penalties and also realize better governance over their phone systems.
Wesley Pollard, business development officer at IntegrityNet, said, “We were faced with the same situation before because more and more potential clients for outsourcing are asking for PCI Compliance. When we looked at vendors for PCI Compliance, we were shocked at the prices we were quoted for. It was impossible for us to make our money back. We had to look for a solution ourselves.”
The new IntegrityPCI system secures credit card member information during call recording process, complying with PCI DSS and can significantly reduce credit card data theft and contact center fraud. The solution ensures that the customer credit card numbers are never seen, spoken or heard by a contact center’s staff and never recorded.
The IntegrityPCI was designed to remove the need for hardware and be a software-only option that can be implemented over any desktop in a matter of minutes with minimal staff training which will bring down the prices on overhead greatly. IntegrityPCI runs independently and seamlessly on any Microsoft Windows platform, and works with any PC based soft phone or standard telephone set.