Contact Center Solutions Featured Article

IntegrityNet Unveils IntegrityPCI

August 15, 2014

IntegrityNet, a provider of software solutions for contact center operations, stated that its newly released IntegrityPCI can act as an optimal alternative for contact centers that are looking for means to comply with the latest PCI (News - Alert)-DSS 3.0 requirements.

Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for companies that handle cardholder information. Contact centers often have a policy to record customers’ conversations but if those conversations include sensitive card data, there is a huge probability for a credit card data theft and if a fraud does happen it will ruin a company’s reputation and forever damage customer relationship.

The new PCI-DSS 3.0 compliance standards were formulated to help organizations keep their focus on security and not compliance by ensuring payment security procedures become more business-as-usual. By complying with these standards, one can avoid fines and penalties and also realize better governance over their phone systems.

Wesley Pollard, business development officer at IntegrityNet, said, “We were faced with the same situation before because more and more potential clients for outsourcing are asking for PCI Compliance. When we looked at vendors for PCI Compliance, we were shocked at the prices we were quoted for. It was impossible for us to make our money back. We had to look for a solution ourselves.”

The new IntegrityPCI system secures credit card member information during call recording process, complying with PCI DSS and can significantly reduce credit card data theft and contact center fraud. The solution ensures that the customer credit card numbers are never seen, spoken or heard by a contact center’s staff and never recorded.

The IntegrityPCI was designed to remove the need for hardware and be a software-only option that can be implemented over any desktop in a matter of minutes with minimal staff training which will bring down the prices on overhead greatly. IntegrityPCI runs independently and seamlessly on any Microsoft (News - Alert) Windows platform, and works with any PC based soft phone or standard telephone set.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!