Contact Center Solutions Featured Article

Customer Experience Software Receives US Government Certification

August 14, 2014

A global customer experience software and services provider announced this week that a U.S. military technology testing organization has certified the latest version of its IP communications software suite.

Interactive Intelligence (News - Alert), an organization that provides cloud-based and on-premise customer service solutions for more than 6,000 customers across the globe, said recently that its Customer Interaction Center version 4.0 service update 6, an all-in-one communications software suite, has received certification from the Joint Interoperability Test Command.

JITC tests technology that may be used by various branches of the U.S. military. Specifically, the official announcement notes, the certification marks the software suite as compatible with Department of Defense Collaboration Suite which is a multichannel contact center system the DoD employs.

The announcement makes clear that the latest version of the software suite has been listed by the Unified Capabilities Certification Office on the Approved Products List. According to the UCCO website, "DoD components are required to fulfill their system needs by only purchasing APL listed products, providing one of the listed products meets their needs." Therefore, Interactive Intelligence has, by virtue of witnessing this certification, placed its product on a selective list to which it can expect deployment within various government organizations.

This is stated no more plainly than by Joe Brookman, CEO of Brookman, LLC, who commented on a recent contract between Interactive Intelligence and the DoD.

"Based on CIC's JITC certification," Brookman said, "we recently won a multi-million dollar contract with the Department of Defense, which will include a distributed configuration."

Brookman was a key player in assisting with the latest certification.

Interactive Intelligence has maintained certification in its suite since 2008. TMC (News - Alert) has covered the development of this trend for several years, and has shown in 2011 and in 2012 the progress the company has made.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!