Contact Center Solutions Featured Article

Customer Experience Software Receives US Government Certification

August 14, 2014

A global customer experience software and services provider announced this week that a U.S. military technology testing organization has certified the latest version of its IP communications software suite.

Interactive Intelligence (News - Alert), an organization that provides cloud-based and on-premise customer service solutions for more than 6,000 customers across the globe, said recently that its Customer Interaction Center version 4.0 service update 6, an all-in-one communications software suite, has received certification from the Joint Interoperability Test Command.

JITC tests technology that may be used by various branches of the U.S. military. Specifically, the official announcement notes, the certification marks the software suite as compatible with Department of Defense Collaboration Suite which is a multichannel contact center system the DoD employs.

The announcement makes clear that the latest version of the software suite has been listed by the Unified Capabilities Certification Office on the Approved Products List. According to the UCCO website, "DoD components are required to fulfill their system needs by only purchasing APL listed products, providing one of the listed products meets their needs." Therefore, Interactive Intelligence has, by virtue of witnessing this certification, placed its product on a selective list to which it can expect deployment within various government organizations.

This is stated no more plainly than by Joe Brookman, CEO of Brookman, LLC, who commented on a recent contract between Interactive Intelligence and the DoD.

"Based on CIC's JITC certification," Brookman said, "we recently won a multi-million dollar contract with the Department of Defense, which will include a distributed configuration."

Brookman was a key player in assisting with the latest certification.

Interactive Intelligence has maintained certification in its suite since 2008. TMC (News - Alert) has covered the development of this trend for several years, and has shown in 2011 and in 2012 the progress the company has made.




Edited by Maurice Nagle

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