Contact Center Solutions Featured Article

Interactive Intelligence Expands Asia Pacific Headquarters

August 11, 2014

Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility.

According to a company official, managing more than 1,000 clients in the region required a new   facility capable of handling the increased manpower and future growth. The new location has doubled in size to 11,000 sq. ft., along with a 35 percent increase in the workforce.

In addition to the increase in size of both the facility and personnel, the new office will be able to provide upgraded tests and demonstrations for customers in the region, with hands-on experience of the products and services in which the company is developing during the early stages of decision-making.

Founded in 1994, Interactive Intelligence (News - Alert) provides contact center, unified communications, and business process automation software and services designed to improve the customer experience for global clientele. The company has more than 6,000 customers around the world, across a wide range of industries and brands, including AIG, American Red Cross, BMW, CarMax, Coca Cola, Harvard University, Honda (News - Alert), Rolex, Sony, Trader Joe’s, and many others.

Some of the services the company provides are:

  • IP business communications that unify contact center and enterprise interactions for reduced costs, simplified management, and improved customer service.
  • Cloud or on-premises contact center solutions so organizations can offer consistent, world-class service in a single-platform and an all-in-one IP communications software suite.
  • Unified Communications (News - Alert) - to support the entire enterprise with a single-platform, all-software IP PBX application suite that can be integrated seamlessly with existing business applications.
  • Business Process Automation – proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle with a unique and cost-effective communications-based process automation application.

"We are excited about the move as it is a testament to our growth in the region. As the Asia Pacific HQ, we are servicing over 1,000 clients, hence the requirement for a new environment with more facilities and manpower," said regional director for Asia, Simon Lee.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

E-value International to Launch in Thriving Romanian Contact Center Market

According to a recent article published by The Diplomat, E-value International (EI) has opened a call center in Romania. The new facility is the latest addition to a growing contact center market in the country. [ Read More ]
03/31/2015

Satmetrix Finds Costco, USAA, Amazon.com and Apple Rank Highest for Customer Loyalty

Obviously one of the most important metrics for answering the question, "so how are we doing?" when it comes to providing compelling customer experiences is customer loyalty. In fact, measuring customer loyalty in general and against competitors is critical. In a world where alternatives are always a click away, and where customer acquisition costs are much higher than retaining existing ones, reducing churn and having permission to upsell is huge. [ Read More ]
03/31/2015

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!