Contact Center Solutions Featured Article

Interactive Intelligence Expands Asia Pacific Headquarters

August 11, 2014

Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility.

According to a company official, managing more than 1,000 clients in the region required a new   facility capable of handling the increased manpower and future growth. The new location has doubled in size to 11,000 sq. ft., along with a 35 percent increase in the workforce.

In addition to the increase in size of both the facility and personnel, the new office will be able to provide upgraded tests and demonstrations for customers in the region, with hands-on experience of the products and services in which the company is developing during the early stages of decision-making.

Founded in 1994, Interactive Intelligence (News - Alert) provides contact center, unified communications, and business process automation software and services designed to improve the customer experience for global clientele. The company has more than 6,000 customers around the world, across a wide range of industries and brands, including AIG, American Red Cross, BMW, CarMax, Coca Cola, Harvard University, Honda (News - Alert), Rolex, Sony, Trader Joe’s, and many others.

Some of the services the company provides are:

  • IP business communications that unify contact center and enterprise interactions for reduced costs, simplified management, and improved customer service.
  • Cloud or on-premises contact center solutions so organizations can offer consistent, world-class service in a single-platform and an all-in-one IP communications software suite.
  • Unified Communications (News - Alert) - to support the entire enterprise with a single-platform, all-software IP PBX application suite that can be integrated seamlessly with existing business applications.
  • Business Process Automation – proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle with a unique and cost-effective communications-based process automation application.

"We are excited about the move as it is a testament to our growth in the region. As the Asia Pacific HQ, we are servicing over 1,000 clients, hence the requirement for a new environment with more facilities and manpower," said regional director for Asia, Simon Lee.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!