Contact Center Solutions Featured Article

Interactive Intelligence Expands Asia Pacific Headquarters

August 11, 2014

Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility.

According to a company official, managing more than 1,000 clients in the region required a new   facility capable of handling the increased manpower and future growth. The new location has doubled in size to 11,000 sq. ft., along with a 35 percent increase in the workforce.

In addition to the increase in size of both the facility and personnel, the new office will be able to provide upgraded tests and demonstrations for customers in the region, with hands-on experience of the products and services in which the company is developing during the early stages of decision-making.

Founded in 1994, Interactive Intelligence (News - Alert) provides contact center, unified communications, and business process automation software and services designed to improve the customer experience for global clientele. The company has more than 6,000 customers around the world, across a wide range of industries and brands, including AIG, American Red Cross, BMW, CarMax, Coca Cola, Harvard University, Honda (News - Alert), Rolex, Sony, Trader Joe’s, and many others.

Some of the services the company provides are:

  • IP business communications that unify contact center and enterprise interactions for reduced costs, simplified management, and improved customer service.
  • Cloud or on-premises contact center solutions so organizations can offer consistent, world-class service in a single-platform and an all-in-one IP communications software suite.
  • Unified Communications (News - Alert) - to support the entire enterprise with a single-platform, all-software IP PBX application suite that can be integrated seamlessly with existing business applications.
  • Business Process Automation – proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle with a unique and cost-effective communications-based process automation application.

"We are excited about the move as it is a testament to our growth in the region. As the Asia Pacific HQ, we are servicing over 1,000 clients, hence the requirement for a new environment with more facilities and manpower," said regional director for Asia, Simon Lee.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!