Contact Center Solutions Featured Article

Interactive Intelligence Expands Asia Pacific Headquarters

August 11, 2014

Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility.

According to a company official, managing more than 1,000 clients in the region required a new   facility capable of handling the increased manpower and future growth. The new location has doubled in size to 11,000 sq. ft., along with a 35 percent increase in the workforce.

In addition to the increase in size of both the facility and personnel, the new office will be able to provide upgraded tests and demonstrations for customers in the region, with hands-on experience of the products and services in which the company is developing during the early stages of decision-making.

Founded in 1994, Interactive Intelligence (News - Alert) provides contact center, unified communications, and business process automation software and services designed to improve the customer experience for global clientele. The company has more than 6,000 customers around the world, across a wide range of industries and brands, including AIG, American Red Cross, BMW, CarMax, Coca Cola, Harvard University, Honda (News - Alert), Rolex, Sony, Trader Joe’s, and many others.

Some of the services the company provides are:

  • IP business communications that unify contact center and enterprise interactions for reduced costs, simplified management, and improved customer service.
  • Cloud or on-premises contact center solutions so organizations can offer consistent, world-class service in a single-platform and an all-in-one IP communications software suite.
  • Unified Communications (News - Alert) - to support the entire enterprise with a single-platform, all-software IP PBX application suite that can be integrated seamlessly with existing business applications.
  • Business Process Automation – proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle with a unique and cost-effective communications-based process automation application.

"We are excited about the move as it is a testament to our growth in the region. As the Asia Pacific HQ, we are servicing over 1,000 clients, hence the requirement for a new environment with more facilities and manpower," said regional director for Asia, Simon Lee.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/22/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!