PCI DSS 3.0 is a set of policies and procedures administered by the Payment Card Industry Security Standards Council (PCI SSC) to ensure the security of electronic payment data and sensitive authentication data.
This standard has been strictly prescribed by credit card companies due to the increase in incidents of fraud in contact centers. In case the standard is not met, companies can face very steep penalties for any fraud related issues.
In response to such emerging needs, IntegrityNet has designed new software called IntegrityPCI, which helps companies’ credit card voice transactions and recordings to comply with PCI-DSS. The software runs self-sufficiently and faultlessly on any Microsoft Windows platform, and works with any PC based soft phone or standard telephone set.
Wesley Pollard, Business Development Officer at IntegrityNet, said that more and more potential clients for outsourcing are asking for PCI Compliance.
“When we looked at vendors for PCI Compliance, we were shocked at the prices we were quoted for. It was impossible for us to make our money back. We had to look for a solution ourselves,” pointed out Pollard.
IntegrityNet invested time and money for the development and testing of the innovative solution called IntegrityPCI, first used on in-house clients by IntegrityNet Call Center.
“We first had to look for solutions to eliminate the need for hardware. That was our goal, to look for a software solution that can be deployed to any desktop in a matter of minutes, not weeks. If we did that, we knew that we drop our prices on overhead significantly,” says Wesley
IntegrityPCI guarantees that only the customer should have access to their credit card information. It does not require users to change their voice carrier, phone system, voice recording system, credit card processor or requires any integration with an order entry system.