Contact Center Solutions Featured Article

Call Center Jobs Coming to America

August 05, 2014

Humans are inherently fallible, and thus our goods and services have their flaws as well. The call center is a highly underrated professional environment that is prepared not only to fix those flaws, but to provide work opportunities for more Americans than ever.

Numerous call center jobs have been sent overseas in recent years, but now a number of those jobs will be returning stateside. Customers in America are demanding quick and seamless call center service, not to mention social media customer service applications. With the increase in demand, the American supply is set to increase.

At least one thousand new call center jobs are planned to set down around Detroit in the near future. Dialog Direct, which already has an employee base of 2,000, plans to add another 300 workers in Highland Park and 200 in Grand Rapids. S&P Data, based in Troy, hopes to add 420 new employment positions. 180,000 new call center jobs were created in 2012 alone, and the numbers continue to look promising for growth.

Positions such as these can be ideal opportunities for those new to the workforce, such as college graduates, or those trying to gain ground in the field of customer service. About five million Americans are currently employed in call centers for good pay; indeed, Direct Dialog offers employees salaries anywhere from  $22,000 to $45,000, and often cover such costs as training and licenses.

Paul Stockford, director of research for the National Association of Call Centers in Hattiesburg, Miss., said in a statement, “The higher the value of the customer, the more likely the job will be in the US.” The call center feels like worthwhile work—employees are a main point of contact between the consumer and the product or service. While this responsibility can often be frustrating, many people can find successful careers in this realm of customer service. 




Edited by Adam Brandt

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