Contact Center Solutions Featured Article

Call Center Jobs Coming to America

August 05, 2014

Humans are inherently fallible, and thus our goods and services have their flaws as well. The call center is a highly underrated professional environment that is prepared not only to fix those flaws, but to provide work opportunities for more Americans than ever.

Numerous call center jobs have been sent overseas in recent years, but now a number of those jobs will be returning stateside. Customers in America are demanding quick and seamless call center service, not to mention social media customer service applications. With the increase in demand, the American supply is set to increase.

At least one thousand new call center jobs are planned to set down around Detroit in the near future. Dialog Direct, which already has an employee base of 2,000, plans to add another 300 workers in Highland Park and 200 in Grand Rapids. S&P Data, based in Troy, hopes to add 420 new employment positions. 180,000 new call center jobs were created in 2012 alone, and the numbers continue to look promising for growth.

Positions such as these can be ideal opportunities for those new to the workforce, such as college graduates, or those trying to gain ground in the field of customer service. About five million Americans are currently employed in call centers for good pay; indeed, Direct Dialog offers employees salaries anywhere from  $22,000 to $45,000, and often cover such costs as training and licenses.

Paul Stockford, director of research for the National Association of Call Centers in Hattiesburg, Miss., said in a statement, “The higher the value of the customer, the more likely the job will be in the US.” The call center feels like worthwhile work—employees are a main point of contact between the consumer and the product or service. While this responsibility can often be frustrating, many people can find successful careers in this realm of customer service. 




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

E-value International to Launch in Thriving Romanian Contact Center Market

According to a recent article published by The Diplomat, E-value International (EI) has opened a call center in Romania. The new facility is the latest addition to a growing contact center market in the country. [ Read More ]
03/31/2015

Satmetrix Finds Costco, USAA, Amazon.com and Apple Rank Highest for Customer Loyalty

Obviously one of the most important metrics for answering the question, "so how are we doing?" when it comes to providing compelling customer experiences is customer loyalty. In fact, measuring customer loyalty in general and against competitors is critical. In a world where alternatives are always a click away, and where customer acquisition costs are much higher than retaining existing ones, reducing churn and having permission to upsell is huge. [ Read More ]
03/31/2015

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!