Contact Center Solutions Featured Article

Call Center Jobs Coming to America

August 05, 2014

Humans are inherently fallible, and thus our goods and services have their flaws as well. The call center is a highly underrated professional environment that is prepared not only to fix those flaws, but to provide work opportunities for more Americans than ever.

Numerous call center jobs have been sent overseas in recent years, but now a number of those jobs will be returning stateside. Customers in America are demanding quick and seamless call center service, not to mention social media customer service applications. With the increase in demand, the American supply is set to increase.

At least one thousand new call center jobs are planned to set down around Detroit in the near future. Dialog Direct, which already has an employee base of 2,000, plans to add another 300 workers in Highland Park and 200 in Grand Rapids. S&P Data, based in Troy, hopes to add 420 new employment positions. 180,000 new call center jobs were created in 2012 alone, and the numbers continue to look promising for growth.

Positions such as these can be ideal opportunities for those new to the workforce, such as college graduates, or those trying to gain ground in the field of customer service. About five million Americans are currently employed in call centers for good pay; indeed, Direct Dialog offers employees salaries anywhere from  $22,000 to $45,000, and often cover such costs as training and licenses.

Paul Stockford, director of research for the National Association of Call Centers in Hattiesburg, Miss., said in a statement, “The higher the value of the customer, the more likely the job will be in the US.” The call center feels like worthwhile work—employees are a main point of contact between the consumer and the product or service. While this responsibility can often be frustrating, many people can find successful careers in this realm of customer service. 




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!