Contact Center Solutions Featured Article

APAC Customer Services to Create 50 New Jobs

August 04, 2014

APAC Customer Services, Inc., a company that offers customer care outsourced services and solutions, recently announced its plan to strengthen the workforce in its Utica, NY service center.

The announcement of this new hiring comes after the company added 500 representatives at its High Point center to provide services for a global telecommunication company.

Commenting on the growth of the business, Matthew Caron, site director of APAC Customer Services' Utica location, said, "I'm excited that we are expanding here in Utica and these new positions will provide excellent career opportunities for members of our community. I look forward to welcoming candidates who are looking for a great place to work and build a career.”

Caron said that their company has a great deal to offer, including a friendly work environment, opportunities for advancement and excellent bonus potential. The company is currently creating full-time positions to provide customer support via telephone for a telecommunications client.

The company is promising to offer paid training and competitive wages to the new comers. The new joiners can also enjoy a benefits package that includes health and medical benefits, retirement and saving options, reward and recognition programs, paid time off, as well as an Employee Referral Bonus program.

APAC Customer Services provides customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services.

 The company’s clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world.

A few months ago, APAC added 310 jobs in its Tucson, AZ service center. The new positions service a major pharmaceutical client, reflecting APAC Customer Services' continued growth in the healthcare industry.  




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!