Contact Center Solutions Featured Article

Chicago Based Religious Organization Awards InterCloud Systems $550,000 Contract

August 04, 2014

A religious organization based in Chicago has awarded InterCloud Systems a $550,000 contract to complete professional services and associated work by year-end 2014.

“We continue to see an expanding number of opportunities within the enterprise market,” said Mark Munro, CEO of InterCloud, in a statement.

Munro said that this latest contract award confirms the strength of the company’s sales team and their ability to leverage the company’s competitive strengths to continue to win new business in diverse markets.

“They are successfully growing our pipeline of new business, creating more opportunities for revenue growth in 2014 and beyond,” he said 

InterCloud Systems, Inc. is a single-source provider of end-to-end information technology (IT) and next-generation network solutions to the telecommunications service provider (carrier) and corporate enterprise markets through cloud platforms and professional services.

Earlier in July, InterCloud Systems had announced a new contract valued at $1,100,000 with a prominent NYC hospital group to provide a complete refresh of their core wide area networking architectures.

InterCloud will provide various value-add elements such as presale consulting services and a solution design, including a three year cloud centric managed services award for support of their environment.

In addition, the company will provide a total turnkey implementation with InterCloud's professional services, including advanced applications, as they deploy this industry-leading solution.

Back in June, InterCloud Systems had announced a contract valued at $400,000 with Harbortouch to provide a total migration from their legacy voice system to next-generation unified communications (UC) and contact center (CC) architectures.

Harbortouch is a national supplier of point of sale (POS) systems, credit card processing equipment and a full range of merchant services.

InterCloud will provide various value-add elements to Harbortouch, such as presale consulting services and a solution design, including cloud centric geographic redundancy for their corporate offices. In addition, the company will provide a total turnkey implementation with InterCloud professional services, including advanced applications, as they deploy this industry-leading solution.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!