Contact Center Solutions Featured Article

Pindrop to Discuss "Human Hacking" at Black Hat USA 2014

August 04, 2014

Phone (News - Alert) fraud prevention company, Pindrop Security, has been selected to perform a special presentation at Black Hat USA 2014, the annual security conference that, this year, will take place in Las Vegas.

According to the official announcement, Pindrop will present "The Lifecycle of a Phone Fraudster: Exposing Fraud Activity from Reconnaissance to Takeover Using Graph Analysis and Acoustical Anomalies", which will discuss the topic of "human hacking”. This topic will include information related to the social engineering of employees and other company officials. Beyond traditional computer-based hacking, human hacking includes taking advantage of the will of individuals and using their unique qualities as fallible people to work within a business system that is built to prevent traditional subversive techniques.

Pindrop will show how enterprises are vulnerable to this type of fraud by utilizing a database that contains over a hundred-million calls. By showing viewers the lifecycle of this type of fraud -- which includes showing how hackers speak to customer service representatives to extract information about specific customers -- enterprises can learn how to spot the signs of subversion and prevent attacks from becoming fully realized.

Several key players at Pindrop will host the presentation. CEO, CTO, and Co-Founder Vijay Balasubramaniyan, Principal Data Scientist Raj Bandyopadhyay, and Senior Software Engineer Telvis Calhoun will all be present to lead viewers through their talk.

The Black Hat USA 2014 conference will take place August 2-7 at Mandalay Bay in Las Vegas. Pindrop's presentation, in particular, will take place August 7 from 3:30 p.m. to 4:30 p.m. PT.

The conference will also feature keynote speeches that consider topics such as device authentication, scalable code-sharing networks, remote attacks, bypassing ASLR, web filtering, and many other topics.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!