Contact Center Solutions Featured Article

Pindrop to Discuss "Human Hacking" at Black Hat USA 2014

August 04, 2014

Phone (News - Alert) fraud prevention company, Pindrop Security, has been selected to perform a special presentation at Black Hat USA 2014, the annual security conference that, this year, will take place in Las Vegas.

According to the official announcement, Pindrop will present "The Lifecycle of a Phone Fraudster: Exposing Fraud Activity from Reconnaissance to Takeover Using Graph Analysis and Acoustical Anomalies", which will discuss the topic of "human hacking”. This topic will include information related to the social engineering of employees and other company officials. Beyond traditional computer-based hacking, human hacking includes taking advantage of the will of individuals and using their unique qualities as fallible people to work within a business system that is built to prevent traditional subversive techniques.

Pindrop will show how enterprises are vulnerable to this type of fraud by utilizing a database that contains over a hundred-million calls. By showing viewers the lifecycle of this type of fraud -- which includes showing how hackers speak to customer service representatives to extract information about specific customers -- enterprises can learn how to spot the signs of subversion and prevent attacks from becoming fully realized.

Several key players at Pindrop will host the presentation. CEO, CTO, and Co-Founder Vijay Balasubramaniyan, Principal Data Scientist Raj Bandyopadhyay, and Senior Software Engineer Telvis Calhoun will all be present to lead viewers through their talk.

The Black Hat USA 2014 conference will take place August 2-7 at Mandalay Bay in Las Vegas. Pindrop's presentation, in particular, will take place August 7 from 3:30 p.m. to 4:30 p.m. PT.

The conference will also feature keynote speeches that consider topics such as device authentication, scalable code-sharing networks, remote attacks, bypassing ASLR, web filtering, and many other topics.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!