Contact Center Solutions Featured Article

eGain Signs Definitive Agreement to Acquire Exony

July 30, 2014

eGain, a provider of customer engagement solutions, is soon to acquire Exony (News - Alert) Limited, an innovative contact center software provider.

eGain has already signed a definitive agreement in this regard.

The acquisition extends eGain's platform with contact center management, reporting and analytics capabilities.

Exony solutions are used by Fortune 500 companies and global service providers to consolidate contact center infrastructure seamlessly, manage operations and improve customer experience.

“Enterprises want to implement omnichannel capabilities as they consolidate contact centers,” said Ashu Roy, CEO, eGain, in a statement.

“Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth,” said Roy.

"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, CEO, Exony.

Dorricott said both eGain and Exony are successful SolutionsPlus partners of Cisco (News - Alert).

“Working as one, we will deliver even more innovative solutions to the Cisco ecosystem,” he said.

Pursuant to the terms of the share purchase agreement, eGain will acquire Exony for a purchase price of approximately $16.1 million.

The transaction is expected to close within one week.

Earlier in April, eGain had announced that a large multi-play communications service provider in Asia has selected eGain to provide fast, accurate customer service and execute on its strategy to deliver converged services.

Already a recipient of multiple industry accolades for superior service, the provider wanted to deliver world-class customer experiences that were unique, scalable, and unified across touchpoints.

The company selected eGain to power these experiences for eGain’s track record with the world’s largest telecoms and best-in-class capabilities. A pioneer in “hubbing” telecom services, the company found eGain’s hub approach to customer engagement to be compelling and consistent with its business model.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!