eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider.
eGain has already signed a definitive agreement in this regard.
The acquisition extends eGain's platform with contact center management, reporting and analytics capabilities.
Exony solutions are used by Fortune 500 companies and global service providers to consolidate contact center infrastructure seamlessly, manage operations and improve customer experience.
“Enterprises want to implement omnichannel capabilities as they consolidate contact centers,” said Ashu Roy, CEO, eGain, in a statement.
“Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth,” said Roy.
"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, CEO, Exony.
Dorricott said both eGain and Exony are successful SolutionsPlus partners of Cisco.
“Working as one, we will deliver even more innovative solutions to the Cisco ecosystem,” he said.
Pursuant to the terms of the share purchase agreement, eGain will acquire Exony for a purchase price of approximately $16.1 million.
The transaction is expected to close within one week.
Earlier in April, eGain had announced that a large multi-play communications service provider in Asia has selected eGain to provide fast, accurate customer service and execute on its strategy to deliver converged services.
Already a recipient of multiple industry accolades for superior service, the provider wanted to deliver world-class customer experiences that were unique, scalable, and unified across touchpoints.
The company selected eGain to power these experiences for eGain’s track record with the world’s largest telecoms and best-in-class capabilities. A pioneer in “hubbing” telecom services, the company found eGain’s hub approach to customer engagement to be compelling and consistent with its business model.