Contact Center Solutions Featured Article

eGain Signs Definitive Agreement to Acquire Exony

July 30, 2014

eGain, a provider of customer engagement solutions, is soon to acquire Exony (News - Alert) Limited, an innovative contact center software provider.

eGain has already signed a definitive agreement in this regard.

The acquisition extends eGain's platform with contact center management, reporting and analytics capabilities.

Exony solutions are used by Fortune 500 companies and global service providers to consolidate contact center infrastructure seamlessly, manage operations and improve customer experience.

“Enterprises want to implement omnichannel capabilities as they consolidate contact centers,” said Ashu Roy, CEO, eGain, in a statement.

“Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth,” said Roy.

"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, CEO, Exony.

Dorricott said both eGain and Exony are successful SolutionsPlus partners of Cisco (News - Alert).

“Working as one, we will deliver even more innovative solutions to the Cisco ecosystem,” he said.

Pursuant to the terms of the share purchase agreement, eGain will acquire Exony for a purchase price of approximately $16.1 million.

The transaction is expected to close within one week.

Earlier in April, eGain had announced that a large multi-play communications service provider in Asia has selected eGain to provide fast, accurate customer service and execute on its strategy to deliver converged services.

Already a recipient of multiple industry accolades for superior service, the provider wanted to deliver world-class customer experiences that were unique, scalable, and unified across touchpoints.

The company selected eGain to power these experiences for eGain’s track record with the world’s largest telecoms and best-in-class capabilities. A pioneer in “hubbing” telecom services, the company found eGain’s hub approach to customer engagement to be compelling and consistent with its business model.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!