Contact Center Solutions Featured Article

eGain Signs Definitive Agreement to Acquire Exony

July 30, 2014

eGain, a provider of customer engagement solutions, is soon to acquire Exony (News - Alert) Limited, an innovative contact center software provider.

eGain has already signed a definitive agreement in this regard.

The acquisition extends eGain's platform with contact center management, reporting and analytics capabilities.

Exony solutions are used by Fortune 500 companies and global service providers to consolidate contact center infrastructure seamlessly, manage operations and improve customer experience.

“Enterprises want to implement omnichannel capabilities as they consolidate contact centers,” said Ashu Roy, CEO, eGain, in a statement.

“Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth,” said Roy.

"We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform," said Rex Dorricott, CEO, Exony.

Dorricott said both eGain and Exony are successful SolutionsPlus partners of Cisco (News - Alert).

“Working as one, we will deliver even more innovative solutions to the Cisco ecosystem,” he said.

Pursuant to the terms of the share purchase agreement, eGain will acquire Exony for a purchase price of approximately $16.1 million.

The transaction is expected to close within one week.

Earlier in April, eGain had announced that a large multi-play communications service provider in Asia has selected eGain to provide fast, accurate customer service and execute on its strategy to deliver converged services.

Already a recipient of multiple industry accolades for superior service, the provider wanted to deliver world-class customer experiences that were unique, scalable, and unified across touchpoints.

The company selected eGain to power these experiences for eGain’s track record with the world’s largest telecoms and best-in-class capabilities. A pioneer in “hubbing” telecom services, the company found eGain’s hub approach to customer engagement to be compelling and consistent with its business model.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!