Contact Center Solutions Featured Article

Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking

July 30, 2014

Sitel, a company that handles outsourced customer services for some of the world’s top brands, has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG).

The decade old ISG Outsourcing Index is one of the authentic sources for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

It also publishes an independent quarterly review of the latest sourcing industry data and trends for enterprises, service providers, analysts and the media. The index is now in its 47th consecutive quarter.

In the recent years, Sitel has curved a distinguished place for itself in the global contact center market. No wonder ISG identified it as one of the top ten providers in the Contact Center category for the BPO market. The selection was based on the annual contract value (ACV) won over the last 12 months, according to ISG Global Outsourcing Index.

Sitel’s performance over the past 12 months reflects a clear understanding about client needs and demonstrates its ability to respond with strategic service offerings, ISG explained. The company’s comprehensive portfolio of services including customer acquisition, customer care, technical support and social media programs are aimed at delivering premium customer experiences. Sitel’s customer service solutions are designed to strengthen customer loyalty and increase sales, ultimately leading to an increased bottom line for the clients.

“Sitel continues to establish itself as a leading and growing player in the global market for contact center services, based on its volume of business in relation to other industry providers,” chief research officer of ISG Paul Reynolds commented in a statement.

“Every customer contact is an opportunity to enhance relationships, deepen brand loyalty and increase business. We appreciate the recognition from ISG for our ability to consistently deliver memorable customer experiences. Sitel’s solutions are designed for the next generation of customer care, with the industry’s finest people, products and technologies for global customer experience management,” Sitel’s EVP, chief marketing and infrastructure Officer, Sean Erickson noted in a statement.



Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!