Contact Center Solutions Featured Article

Rimhub Holdings, Inc. Acquires Systems Integration

July 29, 2014

Rimhub Holdings has announced that the company has acquired Systems Integration, Inc. (SII), a company that provides contact center and IT help desk infrastructure solutions to U.S. Government agencies and commercial enterprises. The company also provides contact center and help desk systems.

Rimhub provides strategic sourcing solutions to its clients all over the world. Companies can transfer their important internal functions to Rimhub and get benefits such as improved operational and financial performance. Rimhub believes that its acquisition of Systems Integration, Inc will complement its current services.

For Systems Integration, Inc., this acquisition is expected to help the company to develop its business in the enterprise markets. The company will also look to improve the service it offers to U.S. government.

Systems Integration, Inc., has been acquired by a company that has a very good reputation in the outsourcing industry. Recently, Rimhub was included in The Global Outsourcing 100 sub-list honors compiled annually by the International Association of Outsourcing Professionals (IAOP).

The Global Outsourcing 100 is an opt-in independent evaluation of the abilities of outsourcing service providers and advisors.  The award judges by independent judges who are outsourcing experts and peers on characteristics such as size and growth, customer references, organizational competencies, and management capabilities.

“With the completion of the SII acquisition, Rimhub Holdings now has a much stronger presence in the US government sector and an opportunity to gain further market share in this important vertical," said Srinath Narayan, Chairman and CEO of Rimhub Holdings. "In the enterprise market segment, both subsidiaries together now have a much broader service delivery footprint and product portfolio. We also plan to leverage SII's expertise as a premier partner of Interactive Intelligence (News - Alert), a global provider of contact center and unified communications solutions, to expand our growth in the enterprise segment.”




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!