Contact Center Solutions Featured Article

Talk2Rep Partners with Lighthouse Works

July 28, 2014

Technology has helped all of us in various ways. Even for people who are physically challenged, technology has opened up various venues to better their lives. In the last few years, advancements in the technology have ensured that physically challenged people will have far better lives than ever before.


Taking this a step ahead, Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions.

Innovatively named 4Sight360, this partnership is expected to increase the capacity of Lighthouse Works’ call center operation, which consequently opens up more avenues of employment for visually challenged people, including the blind.

The company's call center agents currently offer support services to the healthcare, hospitality, financial investment and environmental services industries. This new partnership will bring in a distributed, scalable solution and the agents, whether they can see or not, can provide a seamless omni-channel approach to their customers. The visually challenged employees can perform major call center operations such as inbound call handling, live chat, email and social media management.

“Social responsibility has always been a corporate mandate at Talk2Rep and 4Sight360 is a wonderful opportunity to simplify the process of onboarding a socially responsible BPO model,” said Jim Ryan, CEO of Talk2Rep. “The 4Sight360 platform delivers superior customer interactions utilizing both visually impaired and sighted agents to service customers. ‘Powered by Talk2Rep’ means we hire, train and operationalize contact center deployments. I’m so excited about this partnership, because it merges the core competencies of our two organizations to service clients with a reliable BPO channel.”

The company recently secured a multi-year contract to provide customer services and help-desk support for a major electronics manufacturer, however the company has neither revealed the name of the client nor did it come forth about the financials. 




Edited by Adam Brandt



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