Contact Center Solutions Featured Article

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

July 25, 2014

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T (News - Alert) call center in Springfield will soon close, transferring its work and workers to other Illinois locations.

In total, the Register says, AT&T will cut 188 jobs beginning Aug. 3. Of the 188 layoffs, an AT&T representative told the newspaper, 36 workers have taken the option of moving to a nearby call center in Rantoul, which is located approximately 90 miles east of Springfield. Additionally, 12 more will join company call centers in other state locations.

The Illinois Department of Commerce and Economic Opportunity requires that any company in the state performing 50 or more layoffs must notify workers of such a decision. AT&T filed its required notice in June and stated in the announcement that the layoffs would begin in August.

The telecom giant also reportedly said last month that it would consolidate the work it will lose in Springfield with other nearby locations. As a result, this recent round of layoffs should not affect the overall number of AT&T employees working throughout the state. The company is allowing employees to transfer until August 2, and is providing severance packages to individuals unable to move or find other company work.

AT&T has been hiring call center employees at a blistering pace in recent months. Back in December 2013, it announced that it would be hiring 20 people to manage its leveraged services in Amarillo, Texas. In April, the company announced a round of hiring at its call center in Springfield, Mo., to add up to 70 new employees. And in May, it announced its intention to hire up to 500 new workers in various locations throughout Florida.

Many of the employee listings as of late are for customer service agent positions. The individuals hired in Florida may be hired to complete bilingual work. AT&T also indicated that it was seeking sales consultants and assistant managers for its Florida centers. TMC (News - Alert) noted that AT&T currently employs nearly 15,000 people.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!