Contact Center Solutions Featured Article

Lowe's Opens New Customer Support Center

July 24, 2014

Lowe’s, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016.

The new Customer Support Center will support stores and internet sales as well as delivery and repair services for Lowe’s customers across the United States.

The facility will start operation in the first quarter of 2015 and will complement the company’s existing Customer Support Centers located in Wilkesboro, North Carolina, and Albuquerque, New Mexico.

Indiana Governor Mike Pence and Indianapolis Mayor Greg Ballard joined Lowe’s officials in Indianapolis.

Gov. Pence said, “We have taken all the parts required–a central location, low taxes and a skilled workforce–and assembled them perfectly here in Indiana. Indiana is a state that works for business because we have built the business climate companies like Lowe’s need for growth and success.”

Lowe’s, employs nearly 7,900 people in Indiana, plans to begin hiring for positions at the new Customer Support Center immediately.

The Indiana Economic Development Corporation has helped Lowe’s Home Centers, LLC to execute its job creating plan by offing conditional tax credits up to $500,000 in and $100,000 in training grants. These tax credits are given to the company on performance-basis, meaning until Hoosiers are hired, the company is not eligible to claim incentives. 

The City of Indianapolis will consider tax abatement and additional funding for the direct infrastructure associated with the facility at the request of Develop Indy, a business unit of the Indy Chamber.

Don Easterling, Lowe’s vice president, contact center said in a statement, “We chose Indianapolis because of the talented and experienced workforce who we believe can provide outstanding service to our customers.”




Edited by Maurice Nagle

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