The summer in the Northern Hemisphere is heating up and so was the news and insights from the Contact Center Solutions Community.
Leading off were a series of items relating to community host Interactive Intelligence. I start on a personal note with the announcement that long-time chief marketing officer (CMO) Joe Staples will be leaving the company in the next few weeks to spend more time in beloved home state of Utah and with his family. Joe has been a wonderful person to work with and I will miss our interactions. I and the entire ContactCenterSolutions staff wish him well.
I also want to highlight the formal announcement that BidPal was the winner of the recent Interactive Intelligence Contact Center Customer Experience Makeover Contest, and not just the article is worth a read but also spend a little extra time looking at videos of the finalists being announced and BidPal’s acceptance of the extreme makeover.
In other Interactive Intelligence-related items were:
The good news for those who like to stay up-to-date on industry trends, these include:
Frost & Sullivan was busy on the recognition front giving awards to Verint Systems the "2014 Asia Pacific Best Practices Award" in the Contact Center Applications Vendor of the Year category, and IT outsourcing company Transcosmos the award for "Japan Contact Center Outsourcing Service Provider of the Year."
The vitality of our community was also on full display with customer upgrades and new capabilities. Items that made news were:
A gentle reminder that our community home page is your gateway to constantly updated eBooks, whitepapers, videos, demos, etc., and the weekend is a great time to take advantage of all of the great content that can be accessed. Plus, our affiliated channels — Accounts Receivable Management, Business Process Automation, CaaS, Cloud-based Contact Centers and Insurance Technology — contain news and insights on specific areas of interest.
In addition, if you were unable to join us, register to watch the achieved copy of the recent popular webinar, “Business Process Automation Best Practices For Improving Customer Complaint Resolution.”