Contact Center Solutions Featured Article

Advanced Healthcare Associates Choose Diagnotes for Nursing Home Workers

July 09, 2014

Diagnotes has announced that Advanced Healthcare Associates will deploy its software to nursing home staff.

“The Diagnotes technology makes us one of the first post acute care practices in the nation to incorporate truly secure, mobile communication throughout our organization – from our 24-hour nurse triage call center to our medical directors, rounding clinicians and billing staff,” Bryon Miller, AHA geriatric nurse practitioner, said.

AHA will deploy Diagnotes in more than 100 nursing homes in Central Indiana and Kentucky. The two companies had already been participating in a trial program in April.

Diagnotes allows Web and tablet users to communicate important medical information, including current medications, medical histories, and allergies to clinicians. Clinicians can also securely code medical procedures so that they can be billed accurately.

The system is designed especially for a BYOD (Bring Your Own Device) environment, where healthcare workers use their own computers, tablets and smartphones rather than having them supplied by the companies they work for. While there are benefits to having end users become more responsible for their IT needs, supporting multiple devices can be difficult. Healthcare practitioners have seen the advantages of using mobile devices in their work, as they allow them to move around while still accessing important data.

Despite the early pitfalls, Diagnotes is optimistic about its potential for growth. The company said that it is already seeing decreased wait times and more accurate billing.

“The Diagnotes secure text messaging and secure voicemail technologies allow triage nurses to communicate vital information to the clinician, and to verify that it has been received,” Diagnotes chairman and CEO Dave Wortman said “Because professional staff scheduling is incorporated, the triage center is able to quickly identify and contact the on-call physician or nurse practitioner.”

Wortman said that the need for more systems like Diagnotes will increase in coming years as Baby Boomers retire and start to migrate to nursing homes. “AHA is clearly planning for the future by keeping its operations and staff on the cutting-edge of medical care for our seniors. We’re proud to be their choice for enhanced mobile communication,” he said.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!