Contact Center Solutions Featured Article

Advanced Healthcare Associates Choose Diagnotes for Nursing Home Workers

July 09, 2014

Diagnotes has announced that Advanced Healthcare Associates will deploy its software to nursing home staff.

“The Diagnotes technology makes us one of the first post acute care practices in the nation to incorporate truly secure, mobile communication throughout our organization – from our 24-hour nurse triage call center to our medical directors, rounding clinicians and billing staff,” Bryon Miller, AHA geriatric nurse practitioner, said.

AHA will deploy Diagnotes in more than 100 nursing homes in Central Indiana and Kentucky. The two companies had already been participating in a trial program in April.

Diagnotes allows Web and tablet users to communicate important medical information, including current medications, medical histories, and allergies to clinicians. Clinicians can also securely code medical procedures so that they can be billed accurately.

The system is designed especially for a BYOD (Bring Your Own Device) environment, where healthcare workers use their own computers, tablets and smartphones rather than having them supplied by the companies they work for. While there are benefits to having end users become more responsible for their IT needs, supporting multiple devices can be difficult. Healthcare practitioners have seen the advantages of using mobile devices in their work, as they allow them to move around while still accessing important data.

Despite the early pitfalls, Diagnotes is optimistic about its potential for growth. The company said that it is already seeing decreased wait times and more accurate billing.

“The Diagnotes secure text messaging and secure voicemail technologies allow triage nurses to communicate vital information to the clinician, and to verify that it has been received,” Diagnotes chairman and CEO Dave Wortman said “Because professional staff scheduling is incorporated, the triage center is able to quickly identify and contact the on-call physician or nurse practitioner.”

Wortman said that the need for more systems like Diagnotes will increase in coming years as Baby Boomers retire and start to migrate to nursing homes. “AHA is clearly planning for the future by keeping its operations and staff on the cutting-edge of medical care for our seniors. We’re proud to be their choice for enhanced mobile communication,” he said.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!